IT Lead Support Worker - Arizona State University

Aramark Corporation; Tempe (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Aramark is seeking an IT Support Worker Lead to assist management with administrative tasks and oversee day-to-day IT operations across hospitality and retail environments. You will interact with customers, visitors, and employees in a professional manner while supporting POS systems, hardware, networks, and site-specific IT needs.

The role involves coordinating with Aramark’s Micros Simphony system and ASU-related POS projects, maintaining equipment, and ensuring secure, efficient IT operations

Qualifications

• 2–4 years of IT support or business systems analysis experience, preferably in hospitality or retail environments.
• Background in hospitality, food service, or retail technology environments.
• Hands-on troubleshooting hardware components including laptops, desktops, tablets, printers, and POS peripherals such as receipt printers and payment terminals.

Responsibilities

• Support day-to-day IT operations, including POS management, hardware and network troubleshooting, and technology support.
• Maintain an organized approach and manage Senior Team & Management IT needs.
• Liaise with Micros Simphony and Aramark Markets POS systems; hardware installation and software programming where needed.
• Maintain internal computer systems, email, servers, and CC terminals; assist in deployment and use.
• Oversee video menu boards, kiosk systems, and security cameras maintenance and oversight.
• Provide after-hours/weekend support as needed for maintenance and emergencies.

Skills

IT support experience

Hospitality/retail tech

Customer service

Cross-team collaboration

Tools

Micros Simphony

POS systems

Kiosk systems

Security cameras

Job description

Job Description

The IT Support Worker Lead is responsible for assisting management with administrative tasks including, but not limited to, ordering, data entry, filing, etc. The Administrative Support Worker Lead will be required to interact with customers, visitors, and employees in a professional and cheerful manner. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Support the day-to-day IT operations, including POS management, hardware and network trouble shooting, and technology support
• Maintain an organized approach
• Manage Senior Team & Management level IT needs
• Micros Simphony System Liaison - ASU POS
  • Hardware troubleshooting and installation,
  • Software programming
  • Report gathering and distribution
• Catapult System Manager - Aramark Markets POS
  • Hardware familiarization, basic troubleshooting
  • Software Programming when POD associates cannot
  • Report gathering and distribution
  • Maintain relationship w/ Corporate IT team
• ARAMARK COMPUTER & IT Equipment
  • Internal computer systems, email, server(s), and CC terminals general maintenance and upkeep
  • Install, implement, deploy and assist in use
• Video menu boards maintenance and oversight
• Kiosk System maintenance and oversight
• Security Cameras maintenance and oversight
• RTS machines maintenance and oversight
• Backup maintenance and compliance
• Access to ASU email - Sponsor ASUrite access, Micros and Blackboard access

Qualifications

Preferred Qualifications

• 2-4 years of progressively responsible experience in IT support or business systems analysis, preferably in a hospitality or retail environment
• Background in hospitality, food service, or retail technology environments
• Hands-on troubleshooting experience hardware components including laptops, desktops, tablets, printers, and POS peripherals (e.g., receipt printers, payment terminals, kitchen display systems)
• Familiarity with basic networking, concepts such as IP configuration, DHCP, DNS, and wireless troubleshooting

Key Competencies:

• Initiative and ownership of responsibilities
• Strong interpersonal and cross-team collaboration skills
• Comfort with multitasking and working in fast-paced environments
• Customer service experience in a hospitality setting

Environment

• On-site position supporting hospitality, retail, and dining operations across the ASU campuses.
• Fast-paced, customer-facing environment with frequent interaction with managers, associates, and university partners.
• Requires walking between locations, lifting and transporting IT equipment, and performing physical tasks such as bending, kneeling, and climbing stairs.
• May require occasional after-hours/weekend support for system maintenance, installations, and operational emergencies.
• Ability to manage multiple priorities while providing exceptional customer service and technical support.

Education

About Aramark

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.