IT Operations & Strategy Analyst

Dollar Bank, FSB; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Dollar Bank, FSB is seeking an IT Business Operations Analyst to provide high-level support to the CIO and IT leadership team. The role emphasizes operational planning, budgeting, reporting, and program administration within the IT Division, with a focus on confidentiality and strategic guidance.

The ideal candidate is capable of independent work, handles complex data, and contributes to cross-functional projects.

Qualifications

• 5+ years administrative experience supporting multiple leaders or a team with confidential data.
• Banking or technology experience is preferred.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Copilot.
• Experience with analytics tools such as Power BI or Tableau preferred.
• Ability to multitask and meet deadlines under pressure.

Responsibilities

• Provide high-level operations support to CIO and IT leadership for day-to-day functions.
• Assist with budget preparation, forecasting models, and variance analysis.
• Prepare reports, strategic analyses, and performance metrics.
• Support process improvement initiatives and project coordination.
• Manage calendars, meetings, travel, and vendor coordination.
• Maintain documentation, records, and SharePoint content for IT.

Skills

Administrative experience

Budget oversight

Data analysis

Communication

Project coordination

Process improvement

Confidentiality

Education

High school diploma/GED

College degree preferred

Tools

Power BI

Tableau

Microsoft Office Suite

Copilot

Job description

Dollar Bank, FSB is seeking an IT Business Operations Analyst to provide high-level support to the CIO and IT leadership team. The role emphasizes operational planning, budgeting, reporting, and program administration within the IT Division, with a focus on confidentiality and strategic guidance.

The ideal candidate is capable of independent work, handles complex data, and contributes to cross-functional projects.