IT Operations Manager

Harbinger Motors; Garden Grove (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health coverage

Stock options

Vacation stipend

Paid meals and dinners

Job summary

Harbinger Motors is seeking an IT Operations Manager to lead the team responsible for keeping people, offices, and our factory running smoothly.

You will oversee end-user support, on-call coverage, and service levels while growing the IT operations group to support rapid growth across office, engineering, and manufacturing environments.

Qualifications

• 7+ years in IT operations or support
• 3+ years managing a team with on-call rotations
• Deep knowledge of endpoint management across macOS, Windows, Linux
• Experience with ITIL and automation scripting

Responsibilities

• Lead end-user support across office, engineering, and manufacturing sites
• Define and report on SLAs for response and resolution
• Oversee on-call coverage and incident response
• Administer core collaboration tools (Google Workspace, Slack, Zoom, Jira, Confluence)
• Maintain conference room AV systems and scheduling panels
• Grow and manage IT operations budget and vendor relationships
• Oversee Serval service desk development and knowledge base
• Handle onboarding/offboarding and device lifecycle
• Coordinate with Cybersecurity on access reviews and audit evidence
• Report SLA performance and trends to IT leadership

Skills

IT operations

Team leadership

End-user support

On-call coverage

SLA management

Budgeting

Vendor management

Cybersecurity collaboration

Service desk administration

ITIL practices

Networking

Education

Bachelor's degree in IT/CS

Tools

Serval

Jira Service Management

ServiceNow

Okta

JumpCloud

Entra ID

PagerDuty

Job description

• Harbinger is hiring an IT Operations Manager to lead the team that keeps our people, offices, and factory running. This person will be responsible for end-user support, on-call coverage, and service levels, and will grow the IT operations team as the company scales
• Hire, onboard, and develop IT Specialists and Administrators, including 1-on-1s, goal setting, and performance reviews
• Run day-to-day IT support across office, engineering, and manufacturing environments, with schedules and coverage for every site and shift
• Define and report on SLAs for response and resolution, with faster targets for issues that stop production
• Lead IT on-call, including rotation, escalation paths, runbooks, and after-hours coverage for production shifts
• Administer the core collaboration systems employees use every day, such as Google Workspace, Slack, Zoom, Jira, and Confluence, including licensing, settings, and user support
• Keep conference rooms and AV running, including Zoom Rooms on Logitech and Neat systems, displays, room scheduling panels, and all-hands and event spaces
• Build out and maintain Serval, our AI-powered service desk, including the service catalog, workflows, automations, and knowledge base
• Handle the IT side of onboarding and offboarding, plus the full device and asset lifecycle
• Manage the IT operations budget and support vendors, and partner with Cybersecurity on access reviews, phishing response, and audit evidence
• Report SLA performance, on-call activity, and operational trends to IT leadership

Benefits

• Unleash Your Time: Take control of your work-life balance. Salaried teammates receive flexible PTO and the freedom to celebrate holidays and wellness days as you see fit
• 100% Comprehensive Health Coverage: You and your loved ones are covered with top-tier medical, dental, and vision insurance
• Accelerate Your Wealth: As one of our first 100 employees, you’ll have the opportunity to rev up your financial future with early-stage stock options
• Cruise into Vacations: Enjoy an exciting annual vacation stipend to help you recharge your batteries
• Fuel Your Day: Forget brown bag lunches; we’ve got you covered with paid lunches and dinners to keep you energized

Documents as they go and is comfortable pointing requests to the right ownerClear communicator with everyone from the production floor to executives, especially during incidentsBuilds teams people want to stay on, with clear expectations and honest feedbackAdmin level knowledge of Identity and Access Management tools. Such as Okta, Jumpcloud, and Entra IDHands-on administration of a service desk platform such as Serval, Jira Service Management, or ServiceNow, plus on-call tools such as PagerDuty7+ years in IT operations or support, including 3+ years managing a team with direct reports, on-call rotations, and performance reviewsDeep knowledge of Endpoint device management on macOS, Windows, mobile, and Linux using tools like Intune, Jamf, and JumpCloudExperience supporting conference room AV, such as Logitech or Neat video systems, displays, and scheduling panelsExperience supporting a manufacturing, production, or other 24/7 environment strongly preferredFamiliarity with ITIL practices and scripting for automationWorking knowledge of networking (Wi-Fi, switching, VLANs, VPN) and, ideally, MES, shop floor devices, and industrial networks