IT Operations Shift Lead — Hybrid Schedule

Raymond James; Southfield (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Life insurance

Retirement savings

Job summary

Raymond James is seeking an IT Operations Services professional to monitor enterprise job schedules and resolve incidents across Windows and Linux environments. The role emphasizes workflow orchestration, ITSM tooling, and proactive improvements to technical roadmaps.

The position is hybrid, with a requirement to work from an office location at least three days per week, starting at 2pm, Mon-Fri. Visa sponsorship is not available, and benefits are offered with the role.

Qualifications

• Experience in IT operations and incident management.
• Familiarity with Windows and Linux operating systems.
• Ability to work non-standard shifts including nights and weekends.

Responsibilities

• Monitor enterprise job schedules across multiple environments.
• Resolve IT operations incidents per established procedures.
• Escalate production or scheduling issues to senior teams.
• Coordinate shift tasks and ensure quality checks.
• Follow documented processes and stay current with trends in IT operations.

Skills

Leadership

Windows

Linux

Workflow orchestration

ITSM tools

Microsoft Teams

Zoom

ServiceNow

BMC Control-M

Education

High School (HS)

Tools

BMC Control-M

ServiceNow

Job description

Raymond James is seeking an IT Operations Services professional to monitor enterprise job schedules and resolve incidents across Windows and Linux environments. The role emphasizes workflow orchestration, ITSM tooling, and proactive improvements to technical roadmaps.

The position is hybrid, with a requirement to work from an office location at least three days per week, starting at 2pm, Mon-Fri. Visa sponsorship is not available, and benefits are offered with the role.