IT Operations Shift Lead

Raymondjames; Saint Petersburg (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Raymond James seeks an IT Operations professional to design infrastructure solutions and support servers, networks, and storage systems. The role emphasizes security, business operations, and roadmaps, and requires involvement with monitoring performance and suggesting improvements.

This is a hybrid position, with at least three days in an office, typically 2pm shifts, Monday to Friday. The team values collaboration and a client-focused, long-term approach, with opportunities to develop skills

Qualifications

• High School diploma is required.
• Knowledge of Windows and Linux operating systems.
• Ability to monitor enterprise job schedules and respond to incidents.

Responsibilities

• Monitor enterprise job schedules across environments.
• Resolve IT Operations incidents per procedures and escalation paths.
• Troubleshoot incidents using documentation and knowledge.
• Coordinate and prioritize shift tasks and communicate effectively with IT Operations leadership.
• Provide training to Operators to close knowledge gaps and improve processes.

Education

High School (HS)

Tools

Microsoft 365

Zoom

Teams

BMC Control-M

ServiceNow

Job description

Job Description Summary

Design specific infrastructure solutions to support the broader technical architecture of how servers, networks and storage systems work together to support the needs of the organization. Ensure that security, business operations and business requirements are taken into account. Contribute to the development and maintenance of technical roadmaps, monitor infrastructure performance and suggest improvements where necessary.

Job Description

This role is a hybrid workstyle: with the associate expected to work from a Raymond James office location at least three days per week, including either Monday or Friday.

Raymond James' work environment is designed to reinforce our values-based culture while supporting the competitiveness, profitability, and long-term growth of our firm.

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

This position will work five eight-hour shifts Mon-Fri starting at 2pm.

Essential Duties and Responsibilities

• Monitors enterprise job schedule in multiple environments.
• Completes the IT Operations Incident Resolution and Escalation Procedure when necessary
• Troubleshoots incidents based upon documentation and knowledge.
• P rovides accurate, detailed, and timely information for all abnormal processing situations
• Communicates/escalates to second and third level IT Operations Services support and leadership on production/scheduling issues.
• Executes and responds to service management requests assigned to IT Operations
• Adheres to documented processes, procedures, and best practices.
• Completes required training to stay current in technical skills and industry trends
• Coordinates and prioritizes tasks for their shift
• Provides quality assurance for their shift by identifying errors or inefficiencies, correcting them, and ensuring they are not repeated.
• Identifies gaps in knowledge of Operators and fills them by providing training
• Identifies gaps in processes and proposes solutions to correct them.
• Provides feedback on Operators to IT Operations leadership.
• Possesses a good attitude and willingness to learn
• Performs other duties and responsibilities as assigned

Knowledge of

• IT Operations Services' role in Information Technology.
• Current operating systems such as Windows, Linux, etc.
• Workflow orchestration tools
• IT Service Management tools
• Leadership Fundamentals

Skill in

• Microsoft Suite of Tools (specifically Teams, Outlook, SharePoint, and OneNote)
• Video Conferencing Tools including Zoom and teams
• BMC Control-M
• ServiceNow

Ability to

• Identify, analyze, and troubleshoot issues
• Effectively interact and communicate
• Multitask
• Prioritize, coordinate, and delegate tasks based on business impact.
• Follow processes, procedures, and best practices
• Maintain skill levels at industry level standards
• Adapt to and learn new processes and/or techniques to remain current with developments and trends in IT Operations Services
• Identify high impact issues, own issues, and elevate
• Recognize gaps in knowledge and provide training
• Work a non-standard shift including nights and/or weekends
• Work effectively outside of an office setting

Education

High School (HS)

Travel

Less than 25%

Workstyle

Hybrid

Compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

Culture & Values

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James - as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive.

The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.