IT Operations & Security Manager (Remote)

PharmaForceIQ; New York (NY); Remote; USD 135,000 - 150,000; Full time

Job summary

PharmaForceIQ is a real-time engagement platform for life sciences, seeking an experienced IT & Security Operations Manager to oversee internal IT, security controls, and compliance programs. You will balance day-to-day support with security administration, access management, and policy documentation.

The role involves SOC 2 audits, cloud and endpoint governance, and cross-functional collaboration with HR, Finance, and Operations.

Qualifications

• Bachelor’s degree preferred; equivalent experience accepted.
• Experience leading or managing IT operations or security-adjacent support functions preferred.
• Certifications in cybersecurity, IT service management, or compliance are a plus.
• Background supporting SOC 2, ISO 27001, HITRUST, HIPAA, or similar frameworks is desirable.
• Experience in healthcare or regulated environments is a plus.
• Strong communication and documentation skills are essential.

Responsibilities

• Serve as the primary internal contact for employee IT support, device issues, and access requests.
• Oversee onboarding/offboarding workflows and account provisioning.
• Administer internal systems and SaaS tools, including user access and config.
• Manage endpoint devices across Windows, macOS, Linux, and mobile platforms.
• Support identity and access management processes (MFA, RBAC, password hygiene).
• Coordinate procurement, licensing, renewal, and vendor support for IT tools.
• Assist SOC 2 and related compliance efforts with evidence collection and reviews.
• Escalate complex security or network issues to external partners when needed.

Skills

IT operations

Security operations

Endpoint security

Access management

SOC 2 compliance

Documentation

Communication

Education

Bachelor’s degree

Tools

JumpCloud

Intune

JAMF

Active Directory

Okta

DUO

Job description

PharmaForceIQ is a real-time engagement platform for life sciences, seeking an experienced IT & Security Operations Manager to oversee internal IT, security controls, and compliance programs. You will balance day-to-day support with security administration, access management, and policy documentation.

The role involves SOC 2 audits, cloud and endpoint governance, and cross-functional collaboration with HR, Finance, and Operations.