System Engineer Manager, Information Technology

Aktana, Inc.; New York (NY); A distancia; USD 135.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work option

Descripción de la vacante

PharmaForceIQ is seeking an experienced IT & Security Operations Manager to oversee internal IT operations, employee technology support, endpoint and identity management, and compliance controls across the organization.

This hands-on role balances day-to-day IT support with security administration, access management, and internal control support, reporting to HR or Operations.

Formación

• Bachelor’s degree preferred; equivalent experience accepted.
• Experience leading or managing IT operations or security-adjacent support functions preferred.
• Certifications in cybersecurity, IT service management, or compliance are a plus.
• Background supporting SOC 2, ISO 27001, HITRUST, HIPAA, or similar frameworks is highly desirable.

Responsabilidades

• Serve as the primary internal contact for employee IT support, device issues, and access requests.
• Manage onboarding and offboarding workflows, including account provisioning and hardware setup.
• Administer internal systems and SaaS tools, including user access and configuration.
• Oversee endpoint management across Windows, macOS, Google Workspace and mobile devices.
• Support identity and access management processes, including MFA, RBAC, and password hygiene.
• Maintain asset and software inventory and system documentation.
• Coordinate procurement, licensing, renewal, and vendor support for IT tools.
• Support SOC 2 and related compliance efforts through evidence collection and reviews.
• Assist with cloud, endpoint, and security monitoring tools as needed.
• Partner with HR, Finance, and Leadership to support lifecycle and technology needs.
• Recommend and implement improvements to internal IT processes and tooling.

Conocimientos

Customer service

Communication

Organization

Independent work

Prioritization

Educación

Bachelor’s degree or equivalent

Herramientas

JumpCloud

Intune

JAMF

Active Directory

Okta

DUO

Descripción del empleo

About Us:

We are a team of experienced life sciences marketing, strategy, digital marketing pioneers, and technologists striving to revolutionize marketing, sales, and clinical trial recruitment for pharmaceutical and biotechnology companies.

PharmaForceIQ is a real-time customer engagement platform built specifically for life sciences. We empower leaders across functions and brands with a faster, more effective way to engage healthcare professionals and patients. By streamlining real-time optichannel execution, leveraging AI, and focusing on measurable impact, we are driving a paradigm shift from sluggish, siloed customer engagement efforts to agile, data-driven strategies that deliver unmatched efficiency and tangible results.

Position Overview:

We are seeking an experienced IT & Security Operations Manager to oversee internal IT operations, employee technology support, endpoint and identity management, and compliance-related technology controls across PharmaForceIQ. Reporting to HR or Operations, this role will serve as a hands‑on partner to the business, ensuring employees have reliable, secure, and well-supported technology while helping maintain the company’s security and compliance posture, including SOC 2 audits and related frameworks and audits.

This role is well suited for a candidate who can balance day‑to‑day IT support with stronger operational ownership across security administration, access management, device lifecycle management, and internal control support.

Key Responsibilities:

• Serve as the primary internal contact for employee IT support, device issues, and access requests.
• Manage onboarding and offboarding workflows, including account provisioning, permissions, hardware setup, and access removal.
• Administer internal systems and SaaS tools, including user access, configuration, and routine troubleshooting.
• Oversee endpoint management across Windows, macOS, Google Workspace and mobile devices.
• Support identity and access management processes, including MFA, RBAC, account reviews, and password/access hygiene.
• Maintain asset inventory, software inventory, and system documentation.
• Coordinate procurement, licensing, renewal, and vendor support for IT tools and services.
• Support SOC 2 and related compliance efforts through evidence collection, access reviews, policy support, and control documentation.
• Assist with cloud, endpoint, and security monitoring tools as needed.
• Partner with HR, Finance, Operations, and leadership to support employee lifecycle and technology needs.
• Recommend and implement improvements to internal IT processes, tooling, and employee experience.
• Escalate complex security, networking, or infrastructure issues to external partners or specialized support when needed.

Prerequisites:

• 8+ years of experience in IT operations, systems engineering, IT support, or security operations.
• Experience supporting internal employees in a remote or hybrid environment.
• Experience with SOC 2, access controls, endpoint security, and internal compliance processes strongly preferred.
• Experience managing small IT environments with broad hands‑on responsibility.
• Experience in healthcare, life sciences, hospitality, or similarly regulated environments is a plus.

Hard Skills:

• Experience with endpoint tools, identity tools, and SaaS administration.
• Working knowledge of Windows, macOS, Linux, and mobile device management.
• Familiarity with tools such as JumpCloud, Intune, JAMF, Active Directory, Okta, DUO, or similar.
• Strong understanding of SOC 2 support activities, including access reviews and evidence collection.
• Knowledge of cloud and infrastructure security basics.
• Strong troubleshooting and documentation skills.
• Experience with ticketing systems, asset tracking, and internal IT workflows.

Soft Skills:

• Strong customer service and employee support orientation.
• Excellent communication and follow‑through.
• Organized, proactive, and detail‑oriented.
• Comfortable working independently and managing multiple priorities.
• Practical, solutions‑focused, and accountable.

Qualifications:

• Bachelor’s degree preferred; equivalent experience accepted.
• Experience leading or managing IT operations or security‑adjacent support functions preferred.
• Certifications in cybersecurity, IT service management, or compliance are a plus.
• Background supporting SOC 2, ISO 27001, HITRUST, HIPAA, or similar frameworks is highly desirable.

Why Join Us?

• Compensation Range $135,000 - $150,000 DOE
• Enjoy the flexibility of a remote work environment.
• Play a critical role in supporting a fast‑growing, mission‑driven company.
• Help build the internal technology foundation that enables company scale.
• Work closely with HR and Operations in a high‑visibility, high‑impact role.
• Help strengthen the systems and controls that support a fast‑growing life sciences company