IT Operations Manager - India

Saviance; Boston (MA); On-site; USD 84,000 - 143,000; Full time

Job summary

An established industry player is seeking an IT Operations Manager to oversee procurement, deployment, and support of IT infrastructure. This role demands a strategic leader with over 14 years of experience in IT operations, capable of managing vendor relationships and leading a diverse team. The ideal candidate will ensure compliance with global standards while driving innovation and efficiency across IT processes. Join a collaborative environment where your expertise will help shape the future of IT operations and support the organization's growth objectives.

Qualifications

• 14+ years of experience in IT operations and management.
• Proven ability to balance strategic leadership and hands-on work.

Responsibilities

• Manage procurement and deployment of IT hardware and software.
• Lead and mentor the IT team, fostering a culture of excellence.
• Define and implement regional IT strategy aligned with global objectives.

Skills

IT Operations Management

Vendor Management

IT Infrastructure Knowledge

Team Leadership

Stakeholder Engagement

Strategic Thinking

Problem Solving

Education

Bachelor's degree in Computer Science

Master's degree in IT Management

Tools

Google Workspace

Microsoft 365

Zoom

Slack

ITIL Certification

PMP Certification

AWS Certified Solutions Architect

Job description

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Job Title: Lead (or Manager), Corporate IT

Location: Chennai, India

Duration: Full time

Key Responsibilities

IT Procurement and Deployment:

• Manage procurement, deployment, and lifecycle management of IT hardware and software.
• Develop vendor relationships and negotiate contracts to ensure cost-effective solutions.
  
  

IT Support And Maintenance

• Oversee ongoing maintenance and support for IT infrastructure and end-user devices.
• Provide hands-on troubleshooting and support for critical IT issues when required.
• Establish and monitor IT support KPIs and SLAs.
  
  

Core Office Productivity Tools

• Administer and support office productivity tools such as Google Workspace suite, Zoom, Slack, Microsoft 365, collaboration platforms, and communication systems.
• Ensure seamless integration and functionality across global locations.
  
  

Business Applications Support

• Provide support for key business applications, ensuring availability and performance.
• Act as a hands-on technical expert in managing and troubleshooting application-related issues.
  
  

Team Management

• Lead, mentor, and develop the IT team, fostering a culture of excellence, collaboration, and accountability.
• Conduct performance reviews, identify skill gaps, and create professional development plans.
• Delegate tasks effectively while remaining accessible for technical guidance and support
  
  

Stakeholder Management

• Collaborate with internal stakeholders across departments to understand and address their IT needs.
• Act as the primary liaison between the India IT team and global IT leadership, ensuring alignment with corporate objectives.
• Communicate IT strategies, updates, and project progress to senior leadership and stakeholders.
  
  

IT Strategy And Roadmap

• Define and implement the regional IT strategy in alignment with the global IT roadmap.
• Drive innovation and adoption of emerging technologies to improve efficiency and scalability.
• Lead IT projects from conception to completion, balancing team management with hands-on involvement in key technical tasks.
  
  

Budgeting And Cost Optimization

• Prepare yearly budget for IT group, considering current state and desired roadmap and track against approved budget.
  
  

Governance And Compliance

• Ensure IT policies and practices comply with global standards and local regulations.
• Proactively mitigate risks related to IT security, data privacy, and business continuity.
  
  

Qualifications And Skills

Educational Background:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Master's degree or certifications in IT management (e.g., ITIL, PMP) is a plus.
  
  

Experience

• 14+ years of experience in IT operations and management within a global organization, with at least 3 years as a lead role
• Proven ability to balance strategic leadership, stakeholder engagement, team management, and hands-on technical work.
  
  

Technical Skills

• Knowledge of IT infrastructure, networking, and cybersecurity principles.
• Proficiency in office productivity tools, enterprise applications, and cloud platforms.
  
  

Leadership And Communication

• Strong leadership and people management skills.
• Ability to work with multicultural teams and stakeholders across geographies.
• Strategic thinking and problem-solving expertise.
  
  

Desirable Certifications

Certifications like ITIL, PMP, CISSP, Microsoft Certified: Azure Administrator, or AWS Certified Solutions Architect, Google cloud administrator are desirable and will be considered an advantage.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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