IT Operations Manager

Hilb Group | HR Consulting Practice; Boston (MA); On-site; USD 90,000 - 115,000; Full time

Job summary

Join a forward-thinking organization as an IT Operations Manager, where you will oversee and optimize IT infrastructure across multiple locations. This role offers the opportunity to work with cutting-edge technologies and collaborate with diverse teams to implement innovative solutions. You will manage vendor relationships, ensure compliance with HIPAA regulations, and lead projects that enhance operational efficiency. Enjoy a competitive salary and a comprehensive benefits package, including employer-paid health coverage and generous paid time off. This is your chance to make a significant impact in a dynamic environment dedicated to supporting its team members.

Benefits

Employer-paid health insurance

Paid time off

Pension plan

Legal benefits

401(k)

FSA

Credit union membership

Union dues

Qualifications

• 3-5 years' experience in a technical role, preferably in healthcare or finance.
• Certifications like ITIL, PMP, CISSP are preferred.

Responsibilities

• Manage IT infrastructure and ensure performance and upgrades.
• Serve as primary liaison with vendors and support staff with technical issues.
• Oversee daily operations of all technical systems, including networks and security.

Skills

IT Infrastructure Management

Vendor Liaison

Network Security

Project Management

Technical Documentation

Data Analysis

Communication Skills

Problem-Solving Skills

Education

Bachelor’s in IT, CS, or MIS

Tools

Excel

SQL

CSV

XML

Job description

Join to apply for the IT Operations Manager role at Hilb Group | HR Consulting Practice

2 weeks ago Be among the first 25 applicants

Join the TeamstersCare Team!

Teamsters Union 25 Health Services & Insurance Plan (TeamstersCare) is a multi-employer benefit fund that provides health benefits and clinical services to Teamsters Union members, retirees and their families. We are seeking a dependable, people-oriented Full-Time IT Operations Manager to work in our Charlestown, MA office.

We offer a competitive salary and a comprehensive benefits package, including 100% employer-paid health, dental, vision, employee assistance, hearing care, life insurance, AD&D, disability insurance, free parking, and education support, along with generous paid time off. For more info, visit www.teamsterscare.com.

The Role

The IT Operations Manager will oversee and optimize the company's IT infrastructure, supporting three offices—Charlestown, Stoughton, and Chelmsford—with minimal travel (about two to three times per month).

Essential Duties and Responsibilities

1. Manage IT infrastructure and eligibility systems, ensuring performance, maintenance, and upgrades.
2. Serve as primary liaison with vendors, supporting staff with technical issues.
3. Oversee daily operations of all technical systems, including networks, servers, and security.
4. Collaborate with MSPs to ensure system integrity and security.
5. Partner with cross-functional teams to analyze needs and implement solutions.
6. Manage data file creation/distribution and ensure accurate data loading.
7. Identify and implement system solutions, leading projects to improve operations.
8. Stay current on emerging technologies; develop staff training programs.
9. Act as HIPAA Data Security Officer, ensuring compliance.
10. Manage access systems and liaise with vendors for troubleshooting.
11. Generate reports for leadership using various tools.
12. Manage IT assets inventory and oversee hardware/software installations.
13. Handle business phone system issues with vendors.
14. Perform other duties as assigned.

Qualifications

• Bachelor’s in IT, CS, MIS, or related field (preferred).
• 3-5 years' experience in a technical role, preferably in healthcare, finance, or insurance.
• Certifications like ITIL, PMP, CISSP (preferred).
• Proficiency with data technologies (Excel, SQL, CSV, XML).
• Strong knowledge of IT infrastructure, networks, and security.
• Ability to translate business needs into technical solutions.
• Experience in project management and technical documentation.
• Self-motivated, capable of working independently and under pressure.
• Excellent communication and training skills.
• Detail-oriented with strong problem-solving skills.
• Ability to build effective relationships internally and externally.

Benefits/Perks

• $90,000 - $115,000 salary based on experience.
• Comprehensive benefits including employer-paid health, dental, vision, and more.
• Paid time off, holidays, personal days, sick leave, and vacation.
• Pension plan and legal benefits.

Optional Benefits

• 401(k), FSA, credit union membership, union dues.

We are an equal opportunity employer committed to diversity and inclusion. Accommodations available upon request.