IT Operations Manager (FTC Maternity Cover)

Skechers; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Skechers is looking for an EDI Operations Manager to provide first and second-level technical support, enhance EDI systems, and manage customer relationships. This role involves troubleshooting, coordinating customer onboarding, and collaborating with internal teams to implement EDI strategies, making it essential for the smooth operation of EDI services across Europe.

Benefits

Competitive salary and benefits package

Opportunities for career growth and development

A fun and dynamic work environment

Product discount

Free onsite parking

Qualifications

• Proven knowledge of EDI mapping and technical support experience.
• Expertise in EDIFACT transaction sets and Value Added Networks (VANS).
• Fluent in English, additional languages advantageous.

Responsibilities

• Manage EDI technical support and onboard new customers.
• Coordinate with internal teams for EDI implementation plans.
• Troubleshoot and enhance software and system architecture.

Skills

SQL

EDIFACT

Communication

Troubleshooting

Customer Support

Tools

Opentext EDI platform

Job description

As the Electronic Data Interchange (EDI) Operations Manager, you will provide first and second level technical support across Europe and work directly with 3rd party managed services provider 'OpenText'. You will also respond to, and work with our customers, resellers, and internal business units whilst resolving transaction processing issues, providing EDI technical support and assisting business units on day-to-day EDI related issues.

You will provide front-line customer support for all European EDI related systems. Respond to contact from EU customers and resellers via phone and email. Aswell as manage the customer relationships and work to onboard new customers to the EDI platform.

Do you have proven knowledge of EDI mapping and the ability to work in a fast-paced environment autonomously?

If so, we want you to join our team as a 'Skechers EDI Operations Manager'.

You will coordinate with internal business units (customer service, compliance, distribution centre personnel) to define EDI implementation plan for new and existing EDI transaction sets. Troubleshoot and problem-solving where needed in a timely manner. Work closely with the IT development team to support and enhance software and system architecture. Assist in the ongoing augmentation of automation platforms and systems in an effort to reduce processing times and improve overall efficiency.

Finally, you will need to implement efficiencies and improvements within the current EDI structure. Identify and correct gaps in business and data communication related to EDI. Test EDI transactions with new and existing trading partners while interacting with users during acceptance testing.

With competitive salary and benefits, plus opportunities for career growth. You can make your mark in the world of retail with Skechers!We want you to be yourself and feel welcome when you join us.

What we’re looking for:

• Essential experience of SQL queries.
• Must have precise knowledge of EDIFACT transaction sets.
• Extensive knowledge of translators (TLE and BizLink preferred) and EDI related integration aspects.
• Ability to coordinate testing and deployment of EDI partner relationships.
• Experience with Value Added Networks (VANS) and EDI mailboxes.
• Excellent communication skills (verbal and written).
• Proven experience providing direct customer support including problem analysis, issue tracking, escalation and resolution.
• Superior troubleshooting and problem-solving abilities.
• Ability to work in a fast-paced environment with little direct supervision.
• Proven knowledge of EDI including mapping, and XML standards (VICS, EDIFACT) and associated communication protocols.
• Opentext EDI platform experience preferred
• Knowledge of various network and internet technologies and communication protocols: TCP/IP, FTP, HTTP, AS2, etc.
• Exposure to and basic understanding of relational databases.
• Knowledge of the processes, practices and terminology of the following vertical areas: Retail, Manufacturing, Logistics, etc.
• Experience with UNIX/Linux or Windows a plus
• Fluent in English, written and speaking. Other languages (German and/or Spanish) is an advantage.
• Highly collaborative and able to operate at all levels, internally and externally, whilst leading by example.
• Flexible and able to take on new challenges.
• Ability to develop strong interpersonal relationships among all cross-functional groups.

This role is office based in our St Albans Head Office.

Skechers offers:

• Competitive salary and benefits package
• Opportunities for career growth and development
• A fun and dynamic work environment
• Product discount
• Free onsite parking

Find out more about our benefits and perks once you’ve applied!

This is a great opportunity to join us and make a positive impact. If you feel you can be a true brand ambassador for Skechers, apply now.

About Skechers
Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.

Be You - Feel Welcome

Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.

Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailedabove.