IT Operations Manager

CACI; Washington (District of Columbia); On-site; USD 95,000 - 211,000; Full time

Job summary

An established industry player is seeking an IT Operations Manager to lead transformative IT services for a critical intelligence mission. This role involves overseeing a team to ensure high-quality service delivery, managing operational readiness, and fostering a culture of continuous improvement. You will play a key role in driving efficiency and compliance within a dynamic environment, contributing to national security efforts. Join a team that values integrity, innovation, and growth, offering a flexible work culture and robust benefits to support your career development and personal well-being.

Benefits

Flexible Time Off

Healthcare Benefits

Retirement Plans

Continuing Education Support

Wellness Programs

Qualifications

• Must hold a current Top Secret clearance and be SCI eligible.
• 14+ years of experience in relevant fields or equivalent education.

Responsibilities

• Manage operations specialists for enterprise-wide IT service delivery.
• Ensure compliance with ITSM standards and improve operational efficiencies.

Skills

Leadership

Operations Management

IT Service Management (ITSM)

Incident Response

Infrastructure Management

Team Collaboration

Continuous Improvement

Education

AS/AA

BS/BA

MS/MA

PhD

Tools

DoD 8140 – IAT II Certification

ITIL 4 Foundation Certification

Job description

IT Operations Manager

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Continental US

The Opportunity:

The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of their IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.

CACI is looking for an experienced, innovative, and motivated IT Operations Manager to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Information Services (CIS) contract.

Responsibilities:

• Manages team(s) of operations specialists to coordinate execution of customer-centric, enterprise-wide monitoring, management, and maintenance approaches to drive approved service quality and interoperability across strategic goals and efficiency requirements and initiatives IAW the IT Service Management standards (DoDI 8440.01 DoD Information Technology Service Management (ITSM) and the Defense Enterprise Service Management Framework (DESMF))
• Manages infrastructure services for integration, operations, and maintenance functions to ensure mission success
• Improves, automates, and increases efficiencies while maintaining secure mission responsive operations
• Maintains required documentation to Authority to Operate (ATO), policies, procedures and related DoD IIS information as mandated by policy, procedure, and authorized by the DIA CIO
• Oversees staffing resources and schedules to meet 24/7/365 global operations availability, reliability, and resiliency requirements
• Responsible for team compliance with enterprise vision and governance policies/procedures/regulations, schedules, service delivery quality, and stakeholder engagement plans/actions IAW the contract documents and meets performance metrics set forth in the SLAs
• Maintains the operational readiness of the IT enterprise, providing global operations, maintenance, management, monitoring, and installation services
• Ensures high-quality delivery through collaborative customer and team ITSM service delivery processes and reviews
• Fosters open communication and collaboration to all levels of team structure; measures effectiveness using detailed performance metrics where practical
• Champions IT/IM service delivery standards and values across the enterprise
• Oversees quantifiable Continual Service Improvement (CSI) efforts
• Provides guidance and support for improved IT management and control

Qualifications:

Required:

• Must hold a current Top Secret clearance and be SCI eligible
• Demonstrated ability to influence others outside of job area regarding complex policies, practices or procedures
• Experience managing people, programs, or projects or significant size and relevance to organization
• An AS/AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
• Minimum 6 years of experience operating or maintaining infrastructure or network architectures
• Minimum 4 years of experience managing operations centers, including monitoring, incident response and related ITSM processes, staffing, and other resources
• Current DoD 8140 – IAT II Certification (e.g. CompTIA Security+)
• Willingness to learn new skills and new technologies.

Desired:

• ITIL 4 Foundation Certification

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$95,500-$210,100

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.