IT Operations Manager

Moore County; North Carolina; On-site; USD 100,000 - 150,000; Full time

Job summary

Moore County is seeking an IT Leader to join the IT Leadership team, guiding the planning and deployment of information systems across divisions. This role provides technology vision to improve cost efficiency, service delivery, and program development for the county.

The position reports to the IT Director, supervises IT staff, and participates in the Cyber Response Team/on-call rotation. Standard county hours apply with potential after-hours work and weekend coverage as needed.

Qualifications

• Comprehensive knowledge of technical terminology used in computer operations and of the various hardware, software, and accessory peripherals utilized in a networked system
• Comprehensive knowledge of budget and accounting processes, Microsoft Office applications and various operating systems and applications, and help desk operations
• Understanding of Enterprise resource planning (ERP), geographic information system (GIS), website creation, design and maintenance
• Understanding of Human Resource rules and regulations, mobile devices and mobile device management solutions, hosted telephone solutions, print management programs, audio visual solutions, and departmental service level agreements
• Ability to communicate effectively through speech and writing and to develop and maintain effective working relationships across the entire organization and with vendors
• Ability to work efficiently, prioritize tasks, handle multiple projects, and to prepare and maintain detailed procedures, documentation, and instructions

Responsibilities

• Provide technology vision and leadership for IT initiatives within Moore County
• Manage assigned division(s) within the IT Department
• Assist with planning and implementing information systems
• Work with IT Director and Cyber Response Team; participate in on-call rotation
• Ensure compliance with county IT policies and service level agreements

Skills

Communication skills

Budget processes

ERP knowledge

GIS knowledge

HR rules compliance

Mobile device management

Vendor management

Task prioritization

Documentation

Cross-functional collaboration

Education

High School Diploma

Associate degree in computer science or related field

Bachelor’s degree in computer science or related field

Master’s degree in computer science or related field

Tools

ERP

GIS

Website design

Mobile device management

Hosted telephone solutions

Print management

AV solutions

Job description

Position will serve on the IT Leadership team and will be responsible for management of assigned division(s) within the IT Department assisting with the planning and implementing of information systems. Responsible for providing technology vision and leadership for developing and implementing information technology (IT) initiatives that improve cost effectiveness, service delivery, and program development for County of Moore. Work is performed under the general supervision of the IT Director. Supervision is exercised over department personnel.

Work schedule is standard county hours of operations, 8am to 5pm, Monday through Friday, excluding observed holidays. Due to the nature of Information Technology responsibilities associated with this position, there will be occasions of work outside of the standard hours of operation as well as potentially exceeding a 40-hour work week. In addition to being a member of the Information Technology Leadership Team, the position is a member of the Cyber Response Team and on-call rotation. This position is not eligible for the regular flexible work plan.

• Comprehensive knowledge of technical terminology used in computer operations and of the various hardware, software, and accessory peripherals utilized in a networked system
• Comprehensive knowledge of budget and accounting processes, Microsoft Office applications and various operating systems and applications, and help desk operations
• Understanding of Enterprise resource planning (ERP), geographic information system (GIS), website creation, design and maintenance
• Understanding of Human Resource rules and regulations, mobile devices and mobile device management solutions, hosted telephone solutions, print management programs, audio visual solutions, and departmental service level agreements
• Ability to communicate effectively through speech and writing and to develop and maintain effective working relationships across the entire organization and with vendors
• Ability to work efficiently, prioritize tasks, handle multiple projects, and to prepare and maintain detailed procedures, documentation, and instructions

• High School Diploma and eight (8) years of progressively responsible experience in information technology resources or programs, including one (1) year of information technology management experience OR
• Associate degree in computer science or related field and six (6) years of progressively responsible experience in information technology resources or programs, including one (1) year of information technology management experience OR
• Bachelor’s degree in computer science or related field and four (4) years of progressively responsible experience in information technology resources or programs, including one (1) year of information technology management experience OR
• Master’s degree in computer science or related field and two (2) years of progressively responsible experience in information technology resources or programs, including one (1) year of information technology management experience

Must possess and maintain a valid North Carolina driver’s license.

This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires climbing, stooping, reaching, pulling, lifting, standing, walking, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly, or quickly; hearing through oral communications and/or to make find distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to outside environmental conditions.

The County of Moore is a drug-free workplace and Equal Opportunity employer.

In compliance with the Immigration Reform and Control Act of 1986, Moore County will employ only those individuals who are U.S. citizens or legal aliens authorized to maintain employment in the United States.

All applicants tentatively selected for this position will be required to submit to a background check, pre-employment drug test and post offer physical.

Moore County is an E-Verify Participant