IT Operations Manager

Bot-Auto; Houston (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Bot Auto, based in Houston, TX, is seeking an experienced IT Operations Manager to lead enterprise infrastructure, focusing on IAM, reliability, and automation. You will manage a small team while contributing hands-on to escalations and projects as the company scales.

The role requires 5+ years in IT ops, hands-on IAM, SaaS portfolio management, scripting, MDM, and security compliance. You will shape how IT operates across offices, data centers, and endpoints, ensuring security and efficiency as

Qualifications

• 5+ years in IT operations with leadership experience.
• Hands-on with enterprise IAM (SSO/SCIM).
• Experience managing SaaS applications and licensing.
• Scripting skills with API integration.
• Experience with MDM for macOS/Windows.
• Familiarity with ISO 27001 and SOC 2.
• Experience with virtualization (Proxmox/VMware).
• Experience with storage systems (NAS/SAN).
• Strong security and audit readiness mindset.
• Houston-area office presence preferred.

Responsibilities

• Design, implement, and maintain scalable enterprise infrastructure.
• Ensure high availability of critical systems.
• Monitor IT systems for performance, uptime, security.
• Manage updates, patching, and deployment for security.
• Improve ITSM tooling and workflows.
• Develop IAM strategies with RBAC, JIT, PAM.
• Mature MDM enrollment workflows and policies.
• Automate repetitive IT workflows to boost efficiency.
• Lead and develop IT support and systems engineers.
• Set priorities and manage workload across projects and on-call.

Skills

IT operations

Team leadership

Identity provider

SaaS management

Scripting automation

MDM platforms

Security frameworks

Virtualization

Storage systems

Tools

NetBox

IPAM

DCIM

Kubernetes

VMware

Proxmox

Jamf/Intune

Job description

At Bot Auto, we are revolutionizing the transportation of goods with our cutting-edge autonomous trucks, enhancing the quality of life for communities around the globe. With the agility of a start-up and the wisdom of seasoned experts, Bot Auto boasts a team that has achieved numerous world-firsts and unparalleled innovations. United by a shared vision, we create miracles and propel the future of transportation. Join us and transform your dreams into reality.

We are seeking an experienced, hands-on IT Operations Manager to join our team. This role focuses on managing enterprise-wide infrastructure with an emphasis on identity and access management (IAM), system reliability, and workflow automation. Your scope spans corporate IT — offices, data center, endpoints, and SaaS — while also playing a supporting role in our autonomous trucking operations. You will lead a small IT team while remaining an active individual contributor — owning escalations, driving projects, and setting technical direction. The ideal candidate thrives in a fast-moving environment where they can build scalable processes, mature our security posture, and directly shape how IT operates as the company grows.

Key Responsibilities

• Design, implement, and maintain robust, scalable enterprise infrastructure
• Ensure high availability and reliability of critical infrastructure and business systems
• Monitor and maintain IT systems for optimal performance, uptime, and security
• Manage system updates, patching, and software deployment to keep environments secure and current
• Drive continuous improvement of ITSM tooling and workflows to increase efficiency and service quality
• Develop, implement, and manage comprehensive IAM strategies and workflows, including RBAC, JIT access, and PAM
• Continuously mature the MDM program — refine enrollment workflows, compliance policies, and configuration baselines as the fleet and workforce scale
• Automate repetitive IT workflows and processes to improve efficiency and reduce manual effort
• Lead, mentor, and develop a team of IT support and systems engineers, including performance reviews and growth plans
• Set team priorities and manage workload distribution across projects, tickets, and on-call rotation

Required Qualifications

• 5+ years of IT operations experience, including 2+ years leading or mentoring a team
• Hands-on experience administering an enterprise identity provider (Okta, Entra ID, or similar) — SSO/SCIM integrations, lifecycle automation, and authentication policies
• Proven experience managing a SaaS application portfolio, including licensing, provisioning, and spend optimization
• Strong scripting/automation skills (Python, PowerShell, or Bash) with API-driven integration experience
• Experience with MDM platforms (Jamf, Intune, or similar) across macOS and Windows fleets
• Familiarity with security compliance frameworks (ISO 27001, SOC 2) and supporting audit readiness
• Experience managing virtualization platforms (Proxmox, VMware, or similar), including provisioning, resource allocation, and lifecycle management
• Experience administering enterprise storage systems — high-performance/HPC storage a plus, or solid grounding in corporate NAS/SAN environments

Preferred Qualifications

• Deep Okta administration experience or Okta certification
• Experience with NetBox or similar IPAM/DCIM tooling
• Working knowledge of network security concepts (segmentation, firewalls, VPN)
• Exposure to Kubernetes and GPU compute environments

Our primary office location for this role is Houston, TX.

As set forth in Bot Auto’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.