IT Operations Lead: Service Delivery & Infrastructure

Argus Companies; Overland Park (KS); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Robust Employee Assistance Program

401(k) with company contribution

Generous PTO program

Full medical coverage with wellness participation

Tuition assistance for advanced degrees

Job summary

A growing technology firm in Overland Park, Kansas is seeking an experienced IT Operations Manager. This role involves overseeing day-to-day IT operations, managing vendor relationships, and ensuring effective service delivery to end-users. The ideal candidate will have significant experience in IT support and operations, along with strong skills in managing relationships between internal teams and external service providers. The firm offers a competitive compensation package and benefits, emphasizing work-life balance and professional development.

Qualifications

• 5+ years of experience in an IT support or operations-focused role.
• Experience managing relationships between internal IT teams and external service providers.
• Proficiency administering Windows and Microsoft 365 environments.

Responsibilities

• Serve as the primary onsite resource for end-user IT support.
• Oversee daily IT operations including the help desk and network infrastructure.
• Coordinate with vendors and service providers for technology services.

Skills

IT support

Operational leadership

Vendor coordination

Technical troubleshooting

Process documentation

Infrastructure management

Cybersecurity hygiene

Collaboration tools

Education

Associate’s degree in Cybersecurity, Information Technology, or Computer Science

Tools

Microsoft 365

Help desk tools

MDM solutions

Job description

A growing technology firm in Overland Park, Kansas is seeking an experienced IT Operations Manager. This role involves overseeing day-to-day IT operations, managing vendor relationships, and ensuring effective service delivery to end-users. The ideal candidate will have significant experience in IT support and operations, along with strong skills in managing relationships between internal teams and external service providers. The firm offers a competitive compensation package and benefits, emphasizing work-life balance and professional development.