IT Operations Lead - Multi-Site & MSP Collaboration

Jimmy Jazz; Medford (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Medford Cooperative is seeking an IT Manager to lead day-to-day technology operations across locations in Wisconsin. You will manage internal IT staff, oversee business technology initiatives, and serve as the primary liaison with the MSP to align services with business goals.

Strong communication and leadership are essential. The role covers applications like POS, grain management, ERP, fuel systems, and other critical operations, with a focus on security, continuity, and efficiency.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field; or equivalent combination of education and experience.
• 5+ years of progressive IT experience with demonstrated leadership responsibility.
• Experience managing technology operations in a multi-site environment.
• Strong understanding of business applications, technology support operations, and vendor management.
• Working knowledge of networking, cybersecurity, cloud services, and infrastructure concepts.
• Proven project management and organizational skills.
• Excellent communication and relationship-building abilities.

Responsibilities

• Lead and develop the internal IT team, providing coaching, direction, accountability, and performance management.
• Establish departmental goals, service standards, and performance metrics.
• Develop and manage the annual IT budget, including technology investments, software licensing, hardware replacement planning, and project expenditures.
• Collaborate with leadership to identify opportunities where technology can improve operational efficiency, customer service, and business performance.
• Maintain technology policies, standards, and procedures that support the Cooperative's operational goals.
• Serve as the primary technology contact for department leaders across retail, agriculture, energy, and administrative operations.
• Oversee support and administration of business-critical applications, including point-of-sale, grain management, ERP/accounting, fuel management, and other operational systems.
• Coordinate software upgrades, vendor support relationships, and business application enhancements.
• Partner with business leaders to identify process improvements, automation opportunities, reporting needs, and technology solutions.
• Ensure technology solutions continue to meet the evolving needs of the Cooperative.
• Maintain overall accountability for the Cooperative's technology environment and ensure technology services effectively support business operations.
• Coordinate with the MSP regarding infrastructure maintenance, cybersecurity services, monitoring, backup management, system performance, and technology projects.
• Review MSP-proposed changes with business context and priorities.
• Maintain awareness of network, server, cloud, and security systems for informed decisions.
• Ensure assets, licensing, warranties, and vendor relationships are managed lifecycle-wise.
• Participate in disaster recovery planning and technology risk management activities.
• Provide operational oversight of cybersecurity in partnership with the MSP.
• Ensure security policies and access management are maintained.
• Review security reports and incident response activities from the MSP.
• Communicate cybersecurity risks to leadership in business terms.
• Promote a culture of security awareness.
• Serve as the primary internal liaison between Medford Cooperative and its MSP.
• Coordinate projects, service requests, and maintenance activities with the MSP.
• Review service reports and communicate findings to leadership.
• Participate in business reviews to ensure MSP alignment with objectives.
• Facilitate communication to ensure successful project outcomes.
• Assist with prioritization and scheduling of technology initiatives across locations.
• Manage and develop internal help desk staff, establish support priorities and expectations.
• Serve as escalation point for complex issues.
• Oversee onboarding, offboarding, access management, and end-user training processes.
• Monitor user satisfaction and improve support processes and delivery.
• Maintain consistent support across locations.
• Manage relationships with technology vendors and third-party providers.
• Lead technology projects from planning to implementation within budget.
• Evaluate vendor proposals and contracts.
• Coordinate deployments and upgrades across locations.
• Maintain project documentation and stakeholder communication.

Skills

Leadership

Vendor management

Communication

Project management

Networking

Cybersecurity awareness

Cloud services

Multi-site operations

Education

Bachelor's degree or equivalent

Job description

Medford Cooperative is seeking an IT Manager to lead day-to-day technology operations across locations in Wisconsin. You will manage internal IT staff, oversee business technology initiatives, and serve as the primary liaison with the MSP to align services with business goals.

Strong communication and leadership are essential. The role covers applications like POS, grain management, ERP, fuel systems, and other critical operations, with a focus on security, continuity, and efficiency.