IT Operations Lead - Hybrid & Service Excellence

Xcel Energy Inc; Minneapolis (MN); Hybrid; USD 84,000 - 121,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

Pension

Paid time off

Job summary

Xcel Energy is seeking an IT Operations Supervisor to lead the IT operations team in delivering reliable services across the organization. The role focuses on day-to-day management, cross-functional coordination, and escalation handling for outages and incidents, with a coach-like leadership style.

The successful candidate will have strong communication, people leadership experience, and deep knowledge of ITIL practices, aiming to align IT services with business needs while managing budgets and

Qualifications

• Bachelor's degree or 4 years of related experience.
• Two years of prior people leadership experience.
• Five years of related functional experience.
• Strong communication and relationship management across teams.
• Familiarity with ITIL or formal service management practices.
• Ability to manage multiple activities simultaneously.

Responsibilities

• Maintain and enforce support procedures and knowledge base.
• Lead and manage staff performance and development.
• Coordinate cross-organizationally to support changes and outages.
• Forecast and manage expenses to budget.

Skills

People leadership

Communication skills

Collaboration skills

ITIL familiarity

Education

Bachelor's degree or equivalent experience

Job description

Xcel Energy is seeking an IT Operations Supervisor to lead the IT operations team in delivering reliable services across the organization. The role focuses on day-to-day management, cross-functional coordination, and escalation handling for outages and incidents, with a coach-like leadership style.

The successful candidate will have strong communication, people leadership experience, and deep knowledge of ITIL practices, aiming to align IT services with business needs while managing budgets and