IT Operations Intern: Hands-On Tech Support & Setup

Dee Zee, Inc.; Des Moines (IA); On-site; USD 17,000 - 28,000; Full time

Job summary

Dee Zee, Inc. in Des Moines, IA seeks an IT Operations Intern to provide entry-level technical support to end users, assist with equipment setup, and help maintain documentation. This role offers hands-on exposure to hardware, software, and network basics within a manufacturing environment.

You will shadow IT Support Technicians, handle routine tasks, and learn foundational skills while contributing to team projects and process improvements.

Qualifications

• Pursuing a degree in Information Technology, Computer Science, Information Systems, or a related program.
• Prior technical support experience is helpful but not required.
• Exposure to a manufacturing environment is a plus.
• Basic understanding of user profiles and login behavior.
• Foundational knowledge of Windows Desktop Operating Systems.
• Interest in PC hardware and building or repairing desktops (training provided).
• Basic understanding of TCP/IP and general networking concepts.
• Strong customer service mindset and communication skills.
• Ability to follow instructions, document steps, and stay organized.

Responsibilities

• Respond to basic user inquiries via phone, email, and work order system.
• Assist with installation, configuration, and usability of computers, software, printers, and other devices under supervision.
• Support users with printing issues, including connecting and troubleshooting laser printers, copiers, and label printers.
• Help with network cabling tasks such as running, labeling, or terminating cables (with guidance).
• Perform simple hands-on fixes such as installing updates, replacing peripherals, and setting up new workstations.
• Troubleshoot routine hardware and software issues in person or remotely, escalating to IT Support Technicians as needed.
• Update and maintain documentation, procedures, and knowledge base articles.
• Assist with inventory tracking, equipment organization, and general IT operational tasks.
• Support IT team members with project-related work and process improvements.

Skills

Customer service

Communication skills

TCP/IP basics

Windows OS basics

PC hardware interest

Networking concepts

Documentation & organization

Willingness to learn

Education

Pursuing degree in Information Technology or related

Job description

Dee Zee, Inc. in Des Moines, IA seeks an IT Operations Intern to provide entry-level technical support to end users, assist with equipment setup, and help maintain documentation. This role offers hands-on exposure to hardware, software, and network basics within a manufacturing environment.

You will shadow IT Support Technicians, handle routine tasks, and learn foundational skills while contributing to team projects and process improvements.