IT Operations & Infrastructure Administrator

VERDA Water Quality Systems; St. Johnsbury (VT); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

VERDA Water Quality Systems is seeking an IT Operations & Infrastructure Administrator to oversee day-to-day IT operations, coordinate with external MSPs, and support multiple sites from St. Johnsbury, VT.

The role focuses on reliability, security, and efficiency of our technology stack. You will handle end-user support, system administration, and vendor coordination, with opportunities to improve IT operations and onboarding for new hires.

Qualifications

• Hands-on IT role coordinating with external vendors.
• 2–4 years of IT support/administrator experience.
• Experience with Windows and/or macOS environments.
• Troubleshooting of basic networking, hardware, and software issues.
• Strong admin and project management skills; able to work with MSPs.

Responsabilités

• Provide first-line support for desktops, laptops, printers, phones, and peripherals.
• Troubleshoot OS, email, productivity software, and business apps.
• Coordinate onboarding and setup for new hires (onsite or remote).
• Manage user accounts, permissions, and access per policy.
• Oversee MSP maintenance, updates, and patches for systems.]
• Maintain IT asset inventory including licenses and warranties.
• Serve as liaison with SymQuest for escalated issues and managed printing.

Connaissances

IT support

Windows/macOS

Networking troubleshooting

Vendor coordination

multitasking

MSPs

Printers & print environments

VPNs & firewalls & Wi‑Fi

IT certifications (A+, Network+)

RMM tools

Outils

RMM tools

Description du poste

Reports To: Manager of Strategic Initiatives

Location: Onsite (St. Johnsbury, VT)

About the Role:

We are seeking a proactive, self-motivated, and technically skilled IT Operations & Infrastructure Administrator to oversee and support our day-to-day IT operations that are provided through third party managed services. This hands-on role is responsible for ensuring reliable, secure, and efficient technology systems while providing technical support to employees across multiple locations for basic troubleshooting and placing service tickets with the outside vendor for more complex issues. The ideal candidate is a resourceful problem-solver who takes initiative, works independently, and effectively coordinates with external IT service providers to resolve issues and drive improvements. This position plays a key role in maintaining our IT infrastructure, supporting employee productivity, and proactively identifying opportunities to improve technology operations.

Required Qualifications:

This position is hands-on, organized, and comfortable coordinating with external vendors to ensure reliable, secure technology operations.

• 2-4 years of experience in an IT support, IT administrator, or similar role.
• Working knowledge of Windows and/or macOS environments.
• Experience troubleshooting basic networking, hardware, and software issues.
• Strong administration and project management skills and comfort working with external vendors.
• Ability to manage multiple tasks and prioritize support requests.
• Experience working with managed service providers (MSPs).
• Familiarity with printers, copiers, and managed print environments.
• Basic knowledge of networking concepts (VPNs, firewalls, Wi-Fi).
• IT certifications (CompTIA A+, Network+, or similar) are a plus.
• Experience with Remote Monitoring and Management (RMM) tools to proactively monitor, troubleshoot, and maintain IT systems and networks is preferred but not required.

Essential Job Functions:

End-User Support

• Provide first-line support for common hardware, software, and connectivity issues (desktops, laptops, printers, phones, and peripherals).
• Troubleshoot basic issues related to operating systems, email, productivity software, and business applications.
• Coordinate and facilitate IT onboarding for new hires and employees transitioning into new roles, including the setup, configuration, and deployment of computers, software, systems, and equipment, ensuring all technology is fully functional and ready for use on their start date or transition date, whether onsite or remotely.

Systems & Account Administration

• Manage user accounts, permissions, and access in accordance with company policies.
• Oversee system maintenance, updates, and patches being performed by managed service provider.
• Maintain IT asset inventory, including hardware, software licences, and warranties.

Vendor & Managed Services Coordination

• Serve as the primary liaison with SymQuest for escalated issues, network infrastructure support, and managed printing services.
• Open, track, and follow up on support tickets with managed service provider.

Physical Environment & Work Conditions:

The physical and environmental requirements below represent the essential functions of the position and can be performed with or without reasonable accommodation:

The regular schedule typically follows an 8-hour workday, Monday through Friday, with general availability expected between 8:00 AM and 5:00 PM Eastern.

• Occasional scheduling flexibility will be required to meet financial needs.
• Primarily performed in an office environment, with occasional work in manufacturing and operational areas.
• Requires prolonged periods of sitting, standing, and working at a computer.
• Must be able to occasionally lift, carry, and move IT equipment weighing up to 50 pounds.
• Requires occasional bending, kneeling, reaching, and working in confined spaces to install, troubleshoot, or maintain IT equipment.
• May require occasional travel between company locations or to support IT-related projects.
• Must be comfortable working independently, both onsite and remotely, while coordinating with employees and external service providers.
• May require occasional work outside normal business hours to address urgent IT issues, system maintenance, or operational needs.

These conditions reflect the typical demands of the role but do not exclude reasonable accommodation for qualified individuals.

This job description is intended to describe the general nature and level of work performed by people assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Mobile Medical International Corporation reserves the right to amend or change duties and responsibilities as necessary.

Why Join Our Team:

At MMIC/VERDA, you'll be part of a collaborative and innovative team where your contributions make a meaningful impact. This role offers the opportunity to take ownership of IT operations, drive improvements, and play an important part in supporting our company's continued growth and success. We value individuals who bring fresh ideas, take initiative, and are motivated to make a difference. If you're looking for a hands-on position with independence, variety, and opportunities to grow professionally, we'd love to have you on our team!

Available Accommodation:

If you require a reasonable accommodation to apply for this job, participate in the selection process, or perform the essential functions of the role, please contact Jenna Hurd [e-mail] for assistance. The successful candidate must be able to perform the essential functions of this job, with or without reasonable accommodation.