IT Operations & Infrastructure Administrator

Mobile Medical International; Vermont; On-site; USD 60,000 - 90,000; Full time

Job summary

Mobile Medical International—IT Operations & Infrastructure Administrator is a hands-on role at our St Johnsbury, VT onsite site. You will oversee day-to-day IT operations, coordinate with an outside MSP, and support employees across locations for basic issues and onboarding.

The ideal candidate has 2–4 years of IT experience, is comfortable with Windows/macOS, and can manage tickets, assets, and basic network concepts. Onsite role with occasional travel and flexible hours.

Qualifications

• 2–4 years in IT support or IT administrator roles.
• Experience with Windows and/or macOS operating systems.
• Troubleshooting experience with basic networking, hardware, and software.
• IT certifications such as CompTIA A+ or Network+ are a plus.

Responsibilities

• Provide first-line support for desktops, printers, and peripherals.
• Troubleshoot OS, email, productivity software, and connectivity issues.
• Coordinate onboarding and deployment of computers, software, and accounts.
• Open, track, and escalate tickets with MSPs and vendors.

Skills

Windows

macOS

Networking basics

MSP coordination

RMM tools

Printer management

Education

CompTIA A+

CompTIA Network+

Tools

VPNs

Firewalls

Job description

IT Operations & Infrastructure Administrator

About the Role: We are seeking a proactive, self-motivated, and technically skilled IT Operations & Infrastructure Administrator to oversee and support our day-to-day IT operations that are provided through third party managed services. This hands-on role is responsible for ensuring reliable, secure, and efficient technology systems while providing technical support to employees across multiple locations for basic troubleshooting and placing service tickets with the outside vendor for more complex issues. The ideal candidate is a resourceful problem-solver who takes initiative, works independently, and effectively coordinates with external IT service providers to resolve issues and drive improvements. This position plays a key role in maintaining our IT infrastructure, supporting employee productivity, and proactively identifying opportunities to improve technology operations.

Required Qualifications: This position is hands-on, organized, and comfortable coordinating with external vendors to ensure reliable, secure technology operations.

• 2-4 years of experience in an IT support, IT administrator, or similar
• Working knowledge of Windows and/or macOS
• Experience troubleshooting basic networking, hardware, and software
• Strong administration and project management skills and comfort working with external
• Ability to manage multiple tasks and prioritize support
• Experience working with managed service providers (MSPs).
• Familiarity with printers, copiers, and managed print
• Basic knowledge of networking concepts (VPNs, firewalls, Wi-Fi).
• IT certifications (CompTIA A+, Network+, or similar) are a
• Experience with Remote Monitoring and Management (RMM) tools to proactively monitor, troubleshoot, and maintain IT systems and networks is preferred but not required.

Essential Job Functions:

End-User Support

• Provide first-line support for common hardware, software, and connectivity issues (desktops, laptops, printers, phones, and peripherals).
• Troubleshoot basic issues related to operating systems, email, productivity software, and business
• Coordinate and facilitate IT onboarding for new hires and employees transitioning into new roles, including the setup, configuration, and deployment of computers, software, systems, and equipment, ensuring all technology is fully functional and ready for use on their start date or transition date, whether onsite or remotely.

Systems & Account Administration

• Manage user accounts, permissions, and access in accordance with company
• Oversee system maintenance, updates, and patches being performed by managed service provider.
• Maintain IT asset inventory, including hardware, software licenses, and
• Serve as the primary liaison with SymQuest for escalated issues, network infrastructure support, and managed printing
• Open, track, and follow up on support tickets with managed service provider.

Physical Environment & Work Conditions:

The physical and environmental requirements below represent the essential functions of the position and can be performed with or without reasonable accommodation:

• The regular schedule typically follows an 8-hour workday, Monday through Friday, with general availability expected between 8:00 AM and 5:00 PM Eastern.
• Occasional scheduling flexibility will be required to meet financial needs.
• Primarily performed in an office environment, with occasional work in manufacturing and operational areas.
• Requires prolonged periods of sitting, standing, and working at a computer.
• Must be able to occasionally lift, carry, and move IT equipment weighing up to 50 pounds.
• Requires occasional bending, kneeling, reaching, and working in confined spaces to install, troubleshoot, or maintain IT equipment.
• May require occasional travel between company locations or to support IT-related projects.
• Must be comfortable working independently, both onsite and remotely, while coordinating with employees and external service providers.
• May require occasional work outside normal business hours to address urgent IT issues, system maintenance, or operational needs.

These conditions reflect the typical demands of the role but do not exclude reasonable accommodation for qualified individuals.

This job description is intended to describe the general nature and level of work performed by people assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Mobile Medical International Corporation reserves the right to amend or change duties and responsibilities as necessary.

Location: Onsite (St Johnsbury, VT)

Why Join Our Team: At MMIC/VERDA, you’ll be part of a collaborative and innovative team where your contributions make a meaningful impact. This role offers the opportunity to take ownership of IT operations, drive improvements, and play an important part in supporting our company’s continued growth and success. We value individuals who bring fresh ideas, take initiative, and are motivated to make a difference. If you’re looking for a hands-on position with independence, variety, and opportunities to grow professionally, we’d love to have you on our team!

Available Accommodation: If you require a reasonable accommodation to apply for this job, participate in the selection process, or perform the essential functions of the role, please contact Jenna Hurd [e-mail] for assistance. The successful candidate must be able to perform the essential functions of this job, with or without reasonable accommodation.