Senior Operations Manager

VEIC; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible work arrangements

Comprehensive medical benefits

403(b) eligibility with match

Paid time off and holidays

Ergonomic assessments and accommodations

Job summary

A leading service provider is seeking an Operations Senior Manager who will combine strategic leadership with hands-on operational execution. This role focuses on driving excellence in the Enterprise Services division, which includes Engineering and Customer Experience. Candidates should have a Bachelor's degree and at least eight years of operational experience. Excellent communication skills and a commitment to VEIC's mission are essential. This position is remote but candidates must be located in specific US states.

Qualifications

• Strong personal commitment to VEIC's mission and values.
• Excellent written and oral communication skills.
• Demonstrated ability to handle multiple tasks in a fast-paced environment.
• Strong organizational skills with ability to manage multiple priorities.
• Extensive experience in operations leadership, strategic planning, and resource management.
• Proficient in project management and interpreting complex data for decisions.
• Strong communication skills, written and oral.
• Ability to work independently and in a team.
• Background checks are required.

Responsibilities

• Drive operational excellence across the Enterprise Services division.
• Lead annual strategic planning with Managing Director.
• Monitor operational and financial data to support goals.
• Identify cross-division operational practices to enhance service.
• Prepare and interpret operational and financial data for decisions.
• Organize leadership and divisional meetings.
• Coach staff and support professional development.
• Manage tools and systems for projects.
• Collaborate with partners to develop strategic solutions.

Skills

Operations leadership

Strategic planning

Project management

Data analysis

Customer service

Resource management

Project management

Stakeholder engagement

Communication

Process improvement

Team development

Education

Bachelor's degree

8 years' experience in operations

Tools

Microsoft Office

Financial systems

Job description

Overview

The Operations Senior Manager is both a strategic leader and a hands-on operator, responsible for driving operational excellence across the Enterprise Services division. This division is comprised of Engineering, Customer Experience, Program Design, and Emerging Opportunities functional departments and provides services enterprise-wide. This role combines high-level planning with tactical execution to ensure seamless coordination, resource optimization, and continuous improvement. The position partners closely with leadership to set strategy while actively managing processes, tools, and projects that deliver measurable results.

Job Summary: The Operations Senior Manager is both a strategic leader and a hands-on operator, responsible for driving operational excellence across the Enterprise Services division. This division is comprised of Engineering, Customer Experience, Program Design, and Emerging Opportunities functional departments and provides services enterprise-wide. This role combines high-level planning with tactical execution to ensure seamless coordination, resource optimization, and continuous improvement. The position partners closely with leadership to set strategy while actively managing processes, tools, and projects that deliver measurable results.

Location

This is a remote position, and the ideal candidate will be located in Vermont, Massachusetts, Maryland, Michigan, New Jersey, Ohio, Pennsylvania, Maine, New Hampshire, Connecticut, Virginia, Rhode Island, Washington DC, Delaware, and New York (we are unable to hire candidates based in New York City, Manhattan, Brooklyn, Bronx, Queens, or Staten Island).

Essential Functions

• Strategic Planning & Leadership
• Partners with the Managing Director, ENT, to lead annual strategic planning, goal setting, and progress monitoring.
• Engages stakeholders across ENT departments and VEIC corporate/shared services to ensure alignment and transparency in service delivery.
• Manages Business Development proposal participation and coordination across departments as needed.
• Operational Oversight & Budget Management
• Manages ENT corporate budgeting process, monthly variance reviews, and forecasting cycles.
• Oversees VEIC ENT Tactical Operations (TacOps) and ensures accurate financial reporting and resource allocation.
• Resource & Capacity Planning
• Leads resource coordination meetings to align staffing with current projects, proposals, and future needs.
• Utilizes data analysis, modeling, and forecasting tools to inform resource strategies and maintain transparency.
• Process Improvement & Efficiency
• Identifies and implements cross-division operational practices to enhance service delivery and client support.
• Leads key initiatives to improve management and operational excellence such as project managing operational projects, cross-departmental coordination, knowledge management improvement efforts, and client portfolio monitoring.
• Performance Monitoring & Reporting
• Prepares, monitors, and interprets operational and financial data to track trends, inform decision-making, and support quarterly and annual goals.
• Oversees tools and systems for projects, ensuring streamlined processes across departments.
• Stakeholder Engagement & Coordination
• Organizes and manages leadership and divisional meetings, including strategic content development and logistics.
• Collaborates with department leads, corporate services, and external partners to develop strategic solutions and maintain strong relationships.
• Staff Development & Leadership
• Provides operational guidance and coaching to support staff; fosters professional development and clear expectations for efficiency and coordination.
• Other duties as assigned.

Knowledge and Experience

• Strong personal commitment to the mission, vision, goals and values of VEIC.
• Bachelor’s degree and eight years’ experience in operations, including understanding of workflow and data tracking needs and practices, or a combination of education and experience from which comparable knowledge and skills are acquired.
• Highly proficient with word processing, spreadsheet and database software including extensive Windows and Microsoft Office applications experience.
• Demonstrated experience in providing excellent customer service and relating to customers at all levels of the organization.
• Demonstrated ability to be organized, detail-oriented, accurate, and able to handle multiple tasks and competing priorities in a dynamic and fast paced environment.
• Extensive experience in operations leadership, strategic planning, and resource management.
• Strong proficiency in project management and financial systems; ability to interpret complex data for decision-making.
• Strong interpersonal skills and excellent written and oral communication skills.
• Ability to work independently with minimal supervision, and as part of a team.
• All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations.

Work Environment and Physical Requirements

• This position primarily involves desk-based work with extensive collaboration and communication responsibilities. Physical requirements include:
• Ability to remain stationary at a workstation for extended periods (typically 6-8 hours per day with regular breaks)
• Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements
• Visual acuity to view digital screens, documents, and presentations for prolonged periods
• Verbal communication abilities are sufficient for clear articulation during in-person and virtual meetings, presentations, and discussions
• Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions
• Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships
• Occasional movement between meeting spaces, collaboration areas, and individual workstations
• Minimal lifting requirements (typically under 15 pounds) for office supplies, equipment, or materials

VEIC provides ergonomic assessments and appropriate accommodation to support team members in this collaborative environment, if needed. Our commitment to wellness includes encouraging regular movement breaks and supporting flexible work arrangements that promote sustainable productivity aligned with our core values.

Travel Requirements

• No Travel Required
• This position does not require regular travel. Occasional in-person attendance at company events or meetings (typically 0–2 times per year) may be encouraged, but participation is often optional or available virtually.

Culture

Inclusive Workplace statement: We are committed to building a work community that is inclusive and welcoming to all individuals. We value a culture that includes a variety of backgrounds, experiences, perspectives, and thoughts. Climate change impacts all of us; however, we are impacted differently based on our identities and experiences. We all deserve a place at the table to make decisions about our collective future – we hope you’ll consider joining us as we work towards our vision for a healthy planet, thriving people, and energy justice. Candidates across all markers of identity (age, race, gender, ability, veteran status, communication style, etc.) are highly encouraged to apply. Any emails from VEIC team members will originate from a @veic.org email address. If you encounter anything that raises suspicions during your interactions, we encourage you to exercise caution and suspend or discontinue communications.

At VEIC, we are committed to pay transparency. Based on market data, pay may vary depending on job-related knowledge, skills, education, experience, and location. Please discuss your intended work location with the recruiter for more information. The total compensation package for this position also includes a full range of medical benefits, 403(b) eligibility with match, Combined Time Off (CTO), Care and Concern leave, Parental leave, wellbeing benefit, a community service day, and eight paid holidays that are effective as of your first day of employment.