IT Operations & Financial Administrator

Support Tech LLC; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid training

Access to premium software

Stable full-time work

Job summary

Support Tech LLC is looking for a professional to manage the operational and financial backbone of our IT Infrastructure and Field Services. This remote role involves data systems management, IT financial management, and handling the recruitment lifecycle for IT staff. Strong analytical skills, IT knowledge, and exceptional English communication are essential. Join a culture of clear communication and professional growth within a leading company focused on seamless IT solutions.

Qualifications

• Must have prior experience or strong knowledge in IT Infrastructure and Field Services.
• Native or bilingual English proficiency (C2 level) is required.
• Must be a power user of spreadsheets with data mapping experience.
• Detail-oriented with a focus on accuracy, especially in financial tasks.
• High comfort level with G-Suite and invoicing software.

Responsibilities

• Design and maintain complex data mapping structures.
• Manage invoicing for IT field services, mapping costs accurately.
• Auditing and optimizing data flow between tools.
• Recruit and screen candidates for IT staff.
• Create and update Standard Operating Procedures for deployments.

Skills

Data mastery

IT Infrastructure knowledge

English fluency

Detail orientation

Software proficiency with G-Suite

Tools

ZOHO Books

Excel

Google Sheets

Job description

Job Description

This is a remote position.

Support Tech LLC is seeking a high-caliber professional to manage the operational and financial backbone of our IT Infrastructure and Field Services business. This role requires a rare combination of master-level data manipulation and executive-level communication. Reporting directly to Senior Management, you will be responsible for the integrity of our financial data, the efficiency of our technician recruitment pipeline, and the overall smooth operation of our field service administrative systems.

Key Responsibilities

• Master‑Level Data Systems: Design, build, and maintain complex data‑mapping structures in Excel or Google Sheets (utilizing advanced formulas, XLOOKUP, Pivot Tables, and interconnected data sets).
• IT Financial Management: Execute end‑to‑end invoicing specifically for IT field services, ensuring labor hours, travel expenses, and hardware costs are mapped accurately to client accounts.
• Systems Integration: Audit and optimize the flow of data between our field service management tools and internal financial reporting spreadsheets.

Technical Recruitment & Coordination

• Talent Sourcing: Manage the recruitment lifecycle for IT staff and field technicians, screening resumes for specific industry certifications and hands‑on infrastructure experience.
• Professional Vetting: Conduct initial screenings to ensure candidates meet Support Tech LLC’s standards for crystal‑clear English communication and technical competence.
• Administrative Onboarding: Facilitate the transition of new hires/contractors by managing documentation and system access.

Operations & Support

• Process Documentation: Create and update Standard Operating Procedures (SOPs) for site deployments, dispatching, and financial reconciliation.
• Executive Liaison: Provide Senior Management with clean, visual data dashboards and serve as a professional point of contact for high‑level client queries.

Requirements

Required Qualifications

• IT Industry Background: Prior experience or strong knowledge in IT Infrastructure and Field Services (e.g., rack‑and‑stack, structured cabling, networking, and SLA management).
• English Fluency: Native or bilingual proficiency (C2 level). Written and verbal communication must be polished, professional, and clear.
• Data Mastery: Must be a power user of spreadsheets. Experience with data mapping and logic‑based data organization is non‑negotiable.
• Detail Orientation: Near‑obsessive focus on accuracy, particularly regarding financial tasks and invoicing.
• Software Proficiency: High comfort level with G‑Suite and invoicing software (e.g., ZOHO Books).

What We’re Looking For

• The Problem Solver: You don’t just report a data error; you find the root cause and fix the system.
• The Professional: You represent Support Tech LLC with high‑level etiquette in every call and email.
• The Finisher: You have a high completion rate and thrive in a role with significant responsibility.

Remote‑First Flexibility

Support Tech LLC is a nationwide leader in on‑site IT solutions, but our administrative and operations roles are designed for a fully remote environment. We trust our team to manage their time effectively, providing the autonomy to balance professional high performance with personal life.

A Culture of Clear Communication

As a company that prides itself on smart hands and seamless field coordination, we expect clear communication. You will work in an environment where expectations are well‑defined, feedback is direct and respectful, and Senior Management is accessible and supportive.

Professional Growth & Industry Exposure

You won't just be doing admin – you will be at the heart of the IT Infrastructure and Field Services industry.

Impact & Ownership

Because you report to Senior Management, your work in data mapping and process optimization directly impacts the company’s bottom line and operational scalability. You have the voice to suggest improvements and see them implemented.

Stable, Results‑Oriented Environment

• Paid Training: Ensuring you are fully equipped with our specific internal tools and FSM (Field Service Management) systems.
• Consistent Full‑Time Work: The security of a stable role in a high‑growth technology sector.
• Modern Toolset: Access to premium software for data management, recruitment, and communication to help you do your best work.

Why Support Tech LLC is Different

Unlike sterile recruitment or admin firms, we maintain a human connection. Our technicians often praise us for being super easy and efficient to work with, and we bring that same energy to our internal corporate team. We believe that when our operations team is supported, our field techs succeed, and our clients thrive.