IT Operations Field Specialist

RadNet; New York (NY); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Medical/Dental/Vision

Health Savings Account

Wellness dollars

401(k) Matching

Imaging services for family

Job summary

RadNet in New York seeks an IT Operations Field Specialist to join a patient-focused radiology network. You will deliver desktop support, IT services, and field-based installations across sites.

You will install, configure, troubleshoot, and maintain PCs and peripherals, coordinate with Branch Offices, and ensure system security and uptime in a fast-paced environment.

Qualifications

• Associate’s degree in a related technical field and at least 2 years of related work experience.
• CompTIA A+ Certification preferred.
• CompTIA Network+ Certification preferred.
• Must hold a current and valid driver's license in good standing.
• Vehicle access or ability to secure transportation as needed.

Responsibilities

• Assist staff with installation, relocation, configuration, and ongoing functionality of desktop computers, peripherals, and software.
• Imaging and hardware troubleshooting of laptops and desktops with Microsoft Windows.
• Maintain inventory levels and track shipments of IT equipment to end users.
• Act as liaison between IT and Branch Sites/Offices for IT and Operational projects.
• Monitor and complete support and project tasks; document in the Support Desk system with steps and resolutions.
• Interact with SMEs from other IT teams to resolve user issues.
• Maintain LAN/WAN and computer security; coordinate with Cyber Team support.
• Basic troubleshooting for MAC, iOS, and Android.
• Other duties as requested.

Skills

Desktop support

LAN/WAN security

Troubleshooting

Communication skills

Driver’s license

Education

Associate’s degree in a related technical field

Tools

CompTIA A+ Certification

CompTIA Network+ Certification

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an IT Operations Field Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will

• Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Computer imaging and hardware troubleshooting of both laptop and desktop computers, along with a thorough understanding of Microsoft operating systems and accompanying software, are required.
• Maintaining inventory levels and facilitating/tracking shipments of IT equipment to end users.
• Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions.
• Monitor and complete all support and project-related tasks and activities. Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete.
• Interact with Subject Matter Experts (SMEs) from other IT teams, such as Clinical Applications, IS Admins, and Infrastructure, to resolve user issues.
• Utilize industry best practices to maintain the appropriate level of LAN/WAN and computer systems security as established. Identifies and works with Cyber Team support staff to rectify any noted deficiencies.
• Basic troubleshooting abilities for MAC, iOS, and Android Operating Systems.
• Other duties and responsibilities as requested.

If You Are

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success In This Role, You Must Have

• Level of knowledge equivalent to that ordinarily acquired through completion of an Associate’s degree in a related technical field, as well as a minimum of 2 years of related work experience.
• CompTIA A+ Certification preferred
• CompTIA Network+ Certification preferred
• Must hold a current and valid driver's license in good standing
• Vehicle Access: if not owned, candidates must demonstrate the ability to secure transportation as needed

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $26.00 - $32.00 per hour