IT Operations Field Specialist

Hmixray; Frederick (MD); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA with employer funding

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

Family

Job summary

RadNet is seeking an IT Operations Field Specialist to support desktop environments and IT projects across branches. You will install, configure, and troubleshoot devices, manage inventory, and collaborate with SMEs to resolve issues in a fast-paced healthcare IT setting.

The role requires an associate degree in a technical field and 2+ years of related experience; CompTIA A+/Network+ certifications are preferred. A valid driver's license and transportation are required.

Qualifications

• Associate degree or better in a related technical field.
• Strong written and verbal communication skills.
• Ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Install, relocate, configure desktop computers and software per guidelines.
• Image and troubleshoot hardware on laptops/desktops, including Windows OS.
• Maintain inventory and track shipments of IT equipment to end users.
• Act as liaison between IT and Branch Sites/Offices for IT projects.
• Log, monitor, and resolve support tickets in the desk system with steps and resolutions.
• Collaborate with SMEs from other IT teams to resolve user issues.
• Support LAN/WAN security in line with Cyber Team.
• Perform basic troubleshooting for MAC, iOS, and Android systems.
• Perform other duties as assigned.

Skills

Driver's license

Transportation access

Communication skills

Education

Associate’s degree in related technical field

Tools

CompTIA A+ Certification

CompTIA Network+ Certification

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as an IT Operations Field Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Assist staff with the installation, relocation, configuration, and ongoing functionality of desktop computers, peripheral equipment, and software within established standards and guidelines.
• Computer imaging and hardware troubleshooting of both laptop and desktop computers, along with a thorough understanding of Microsoft operating systems and accompanying software, are required.
• Maintaining inventory levels and facilitating/tracking shipments of IT equipment to end users.
• Act as liaison between IT and Branch Sites/Offices for various IT and Operational projects and evolutions.
• Monitor and complete all support and project-related tasks and activities. Enter, monitor, and complete all entries in the Support Desk tracking system, which includes stating the issues, listing all troubleshooting steps, providing a resolution, and marking the records as complete.
• Interact with Subject Matter Experts (SMEs) from other IT teams, such as Clinical Applications, IS Admins, and Infrastructure, to resolve user issues.
• Utilize industry best practices to maintain the appropriate level of LAN/WAN and computer systems security as established. Identifies and works with Cyber Team support staff to rectify any noted deficiencies.
• Basic troubleshooting abilities for MAC, iOS, and Android Operating Systems.
• Other duties and responsibilities as requested.

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• Level of knowledge equivalent to that ordinarily acquired through completion of an Associate’s degree in a related technical field, as well as a minimum of 2 years of related work experience.
• CompTIA A+ Certification preferred
• CompTIA Network+ Certification preferred
• Must hold a current and valid driver's license in good standing
• Vehicle Access: if not owned, candidates must demonstrate the ability to secure transportation as needed

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $26.00 - $32.00 per hour