IT Operations Engineer - Onsite Tech Ops for Biotech

Vaxcyte, Inc.; San Diego (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity component

Comprehensive benefits

Job summary

Vaxcyte, Inc. in San Carlos, CA seeks an IT Operations Engineer to deliver frontline and escalated IT support, manage endpoints, and maintain a secure, reliable environment. This role supports onboarding, device provisioning with Intune/MEM, and end‑user technologies including M365, Okta, and Zoom.

You will assist labs, manage assets, uphold security with MFA and patching, and provide AV/meeting support. Onsite role with a competitive package and equity component.

Qualifications

• Bachelor's degree or equivalent practical IT experience with a minimum of 4+ years of IT support/operations experience. Biotech experience is a plus. Other combinations of education and/or experience may be considered.
• Experience providing helpdesk / desktop support and using a ticketing system (Freshservice is a plus).
• Experience managing Windows endpoints with tools such as Microsoft Intune / MEM.
• Experience supporting lab, scientific, or instrument PCs is a plus.
• Working knowledge of M365, Okta, and Zoom administration.
• Experience supporting conference‑room AV and video conferencing (Teams / Zoom) is a plus.
• Strong customer‑service orientation, communication skills, and a systematic approach to troubleshooting.
• Awareness of IT security fundamentals (endpoint protection, MFA, patching, security awareness).
• Exposure to supporting enterprise AI tools is a plus.

Responsibilities

• Provide Tier 1 / Tier 2 IT support through the helpdesk / ticketing system.
• User onboarding and offboarding, including new hire orientation, account, access, and license provisioning across core systems.
• Deploy, configure, and support end‑user devices (Windows) through Microsoft Intune / MEM and related endpoint tools.
• Provide IT support for lab computers and instrument PCs, escalating specialized issues as needed.
• Support core end‑user technologies, including M365, Okta, Teams / Zoom, and conferencing / AV systems.
• Provide hands‑on support for meetings and conferencing, including live support for company events.
• Manage IT asset inventory and lifecycle, including procurement support, tracking, and reclamation.
• Support endpoint and operational security, including endpoint protection, patching, MFA.
• Escalate complex technical issues to Systems Engineering and collaborate on resolution.
• Create and maintain documentation, knowledge‑base articles, and standard operating procedures.
• Participate in pre‑scheduled, after‑hours or on‑call support for projects or events.
• Provide first‑line support and administration for end‑user AI tools (e.g., Microsoft 365 Copilot, ChatGPT / Claude Enterprise).
• Support enforcement of AI acceptable‑use and data‑handling policies at the end‑user level.

Skills

Helpdesk support

Desktop support

Ticketing system

Customer service

Communication skills

Troubleshooting

IT security basics

Education

Bachelor's degree or equivalent

Tools

Microsoft Intune

MEM

Freshservice

Microsoft 365 (M365)

Okta

Zoom

Teams

Job description

Vaxcyte, Inc. in San Carlos, CA seeks an IT Operations Engineer to deliver frontline and escalated IT support, manage endpoints, and maintain a secure, reliable environment. This role supports onboarding, device provisioning with Intune/MEM, and end‑user technologies including M365, Okta, and Zoom.

You will assist labs, manage assets, uphold security with MFA and patching, and provide AV/meeting support. Onsite role with a competitive package and equity component.