MSP Level 1 Technician - LOCAL CANDIDATES ONLY ONSITE SUPPORT REQUIRED

TeamLogic IT, Tarpon Springs, FL; Tarpon Springs (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonuses

Health, dental, vision insurance

401(k) with match

Paid time off

Certification reimbursement

Career advancement

Team collaboration

Job summary

TeamLogic IT of Tarpon Springs is seeking a motivated MSP Level 1 Technician to join our growing team. This hands-on role provides remote and occasional onsite support to SMBs in the Tarpon Springs area, focusing on IT troubleshooting, PowerShell scripting, and Microsoft 365 administration.

You will deliver excellent customer service, document resolutions, and work with a collaborative MSP team within a North American network.

Qualifications

• Hands-on experience in professional IT support or MSP environment.
• Windows 10/11 and common business apps troubleshooting.
• PowerShell familiarity including basic scripting.
• Microsoft 365 administration and user management.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPN connectivity.
• Strong troubleshooting and escalation judgment.
• Valid driver’s license and reliable transportation for onsite support.

Responsibilities

• Provide remote and occasional onsite support to business clients.
• Diagnose and resolve hardware, software, printer/scanner, VPN, and network issues.
• Troubleshoot issues and escalate with detailed technical information when needed.
• Document troubleshooting steps and resolutions in the ticketing system.
• Deliver professional, customer-focused service and maintain clear communication.

Skills

Help desk

Windows 10/11

PowerShell

Microsoft 365

Networking basics

On-site support

Valid driver’s license

Customer service

Remote support

Tools

NinjaOne

Autotask

IT Glue

Hudu

Intune

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Training & development

Position Overview

TeamLogic IT of Tarpon Springs is seeking a motivated, customer-focused Managed IT Services (MSP) Level 1 Technician to join our growing team. This is a hands-on technical support role serving small and medium-sized businesses throughout the Tarpon Springs Area. We're looking for someone who genuinely enjoys technology, takes pride in solving problems, and understands that exceptional IT support is about more than fixing computers. The ideal candidate has practical IT troubleshooting experience, familiarity with PowerShell, strong communication skills, and a desire to continuously develop their technical abilities. If you're naturally curious, enjoy learning new technologies, and believe that delivering an outstanding customer experience is just as important as technical expertise, we'd like to hear from you.

Core Responsibilities

Technical Support & Troubleshooting

• Serve as a frontline technical resource, providing remote and occasional onsite support to business clients.
• Diagnose and resolve hardware, software, printer/scanner, VoIP, VPN, and network connectivity issues.
• Troubleshoot issues independently and elevate complex problems with relevant technical details when necessary.

Microsoft 365 & Endpoint Support

• Support Microsoft 365 applications and routine administration, including user provisioning, licensing, access management, and multifactor authentication.
• Configure and deploy workstations, install applications, and assist with device management.
• Utilize RMM tools to monitor endpoint health, patching, and security alerts.
• Respond to suspected account compromises, performing initial investigation, account security remediation, and appropriate escalation in accordance with established procedures.

PowerShell & Process Improvement

• Utilize and modify PowerShell scripts for troubleshooting, routine administration, and basic automation.
• Identify opportunities to streamline repetitive tasks and improve technical workflows.

Customer Experience & Ticket Management

• Serve as a primary point of contact for incoming support calls, providing professional, efficient, and customer-focused assistance.
• Manage assigned support tickets through resolution, prioritizing effectively while meeting service-level expectations.
• Deliver exceptional customer service through clear communication, timely follow-up, and proactive expectation management.

Documentation & Collaboration

• Maintain accurate ticket documentation, including troubleshooting steps, actions taken, and resolutions.
• Follow established procedures, collaborate on escalations, and contribute to team knowledge-sharing and continuous improvement.

Required Qualifications

Experience & Technical Skills

• Previous hands-on experience in a professional IT support, help desk, or MSP environment.
• Working knowledge of Windows 10/11, common business applications, and workstation troubleshooting.
• Familiarity with Microsoft 365 administration and user management.
• Practical understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN connectivity.
• Working knowledge of PowerShell, including basic commands, script execution, and modifying existing scripts.
• Strong troubleshooting skills with the ability to research problems, identify solutions, and recognize when escalation is appropriate.
• Valid driver's license and reliable transportation for occasional onsite client support.

Professional Skills

• Customer-first mindset: Understands the importance of patience, empathy, professionalism, and delivering a positive support experience.
• Critical thinking: Approaches technical challenges logically and investigates issues rather than relying solely on scripted troubleshooting.
• Accountability: Takes ownership of assigned work, communicates proactively, and follows through on commitments.
• Technical curiosity: Demonstrates a genuine interest in technology and actively works to expand technical knowledge.
• Communication: Able to explain technical concepts clearly to customers with varying levels of technical understanding.
• Collaboration: Comfortable asking questions, sharing knowledge, receiving feedback, and working as part of a team.

Preferred Qualifications

• Experience working for a Managed Service Provider (MSP).
• Familiarity with RMM platforms such as NinjaOne.
• Experience with PSA/ticketing systems such as Autotask.
• Familiarity with IT Glue, Hudu, or similar documentation platforms.
• Exposure to Microsoft Entra ID, Intune, and endpoint security tools.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals certifications.

Work Environment

This position primarily involves remote technical support with occasional onsite visits to client locations throughout the Tarpon Springs Area. Our team operates in a collaborative, fast-paced MSP environment where technicians support a variety of clients, technologies, and business needs. Success in this role requires adaptability, effective time management, and a commitment to providing excellent service.

What We Offer:

• Performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off and paid holidays.
• Certification reimbursement and professional development support.
• Opportunities for career advancement within a growing local MSP.
• Collaborative team culture backed by a North American network of TeamLogic IT professionals.