IT Operations Business Analyst – Process Improvement & ITIL

ERT, Inc.; Arlington (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

ERT, Inc. is seeking a Business Analyst in Arlington, Virginia, to enhance IT operations and document business processes effectively. Ideal candidates should possess strong analytical skills, technical knowledge of IT infrastructures, and 1-3 years of experience as an IT business analyst. The role involves collaborating with cross-functional teams and managing operational incidents among other responsibilities.

The position offers full-time employment with opportunities for professional growth and contributions to significant project outcomes.

Qualifications

• 1-3 years of experience as an IT business analyst.
• Demonstrated experience working on complex IT projects.
• Familiarity with project management methodologies such as Agile.

Responsibilities

• Analyze and document business processes.
• Manage operational incidents following ITIL best practices.
• Collaborate with development teams to comply with business requirements.

Skills

Analytical skills

Communication skills

Problem-solving skills

Business analysis methodologies

ITIL best practices

Technical knowledge of IT operations

Public speaking

Collaboration skills

Education

Associate’s degree

Tools

Use Case Modeling

UML

Data Flow Diagrams

ERDs

Agile methodologies

Job description

ERT, Inc. is seeking a Business Analyst in Arlington, Virginia, to enhance IT operations and document business processes effectively. Ideal candidates should possess strong analytical skills, technical knowledge of IT infrastructures, and 1-3 years of experience as an IT business analyst. The role involves collaborating with cross-functional teams and managing operational incidents among other responsibilities.

The position offers full-time employment with opportunities for professional growth and contributions to significant project outcomes.