Business Analyst

ERT, Inc.; Arlington (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

ERT, Inc. is seeking a Business Analyst in Arlington, Virginia, to enhance IT operations and document business processes effectively. Ideal candidates should possess strong analytical skills, technical knowledge of IT infrastructures, and 1-3 years of experience as an IT business analyst. The role involves collaborating with cross-functional teams and managing operational incidents among other responsibilities.

The position offers full-time employment with opportunities for professional growth and contributions to significant project outcomes.

Qualifications

• 1-3 years of experience as an IT business analyst.
• Demonstrated experience working on complex IT projects.
• Familiarity with project management methodologies such as Agile.

Responsibilities

• Analyze and document business processes.
• Manage operational incidents following ITIL best practices.
• Collaborate with development teams to comply with business requirements.

Skills

Analytical skills

Communication skills

Problem-solving skills

Business analysis methodologies

ITIL best practices

Technical knowledge of IT operations

Public speaking

Collaboration skills

Education

Associate’s degree

Tools

Use Case Modeling

UML

Data Flow Diagrams

ERDs

Agile methodologies

Job description

We are seeking a Business Analyst to join our dynamic team responsible for managing IT operations, ensuring our organization operates efficiently and effectively. The successful candidate will analyze business processes, improve workflows, document requirements, and provide solutions to technical issues. The role requires a deep understanding of IT operations, excellent communication skills, and the ability to collaborate with cross‑functional teams. The ideal candidate will have in‑depth knowledge of IT operations, experience in business analysis, and process improvement initiatives. Flexibility, adaptability, and the ability to multitask in a fast‑paced environment, with a passion for providing excellent customer service to both business and IT stakeholders, are essential. Certification in Business Analysis is a plus.

This is a full‑time position.

Responsibilities

• Analyze and document business processes to identify areas for process improvement, cost reduction, and increased efficiency.
• Manage operational incidents, ensuring they are resolved in a timely manner while following ITIL best practices.
• Work with cross‑functional teams to determine root cause analysis of incidents and implement preventative measures to reduce incidents.
• Collaborate with development teams to ensure systems and applications comply with business requirements.
• Develop and maintain operational procedures and documentation.
• Facilitate discussions with business stakeholders to understand and document requirements for new projects.
• Conduct stakeholder interviews to obtain user requirements and define functional specification.
• Conduct user acceptance testing and defect management during testing phases of projects.
• Provide business process analysis and recommendation for process improvements.
• Mentor junior team members on business analysis best practices and methodologies.

Minimum Qualifications

• Associate’s degree.
• 1‑3 years of experience as an IT business analyst.
• Technical knowledge of IT operations and infrastructure components such as networks, servers, storage, and cloud technologies.
• Experience working in an ITIL environment and understanding of ITIL framework best practices.
• Demonstrated experience working on complex IT projects, with the ability to deliver high‑quality results within tight timelines.
• Excellent analytical and problem‑solving skills, attention to detail, and the ability to work under tight deadlines.
• Strong verbal and written communication skills.
• Comfortable with public speaking and delivering presentations.
• Ability to work collaboratively with cross‑functional teams and stakeholders.
• Proficient in business analysis methodologies and tools such as Use Case Modeling, UML, Data Flow Diagrams, and ERDs.
• Familiarity with project management methodologies such as Agile.
• Must be clearable for a US Government Clearance.

Desired Qualifications

• Clearance Preference:
  • DHS EOD – 1st priority
  • Any DHS badge + DoD Top Secret or Secret – 2nd choice
  • DoD Secret or Top Secret + willingness to get EOD clearance – 3rd choice (can take 45 days to obtain EOD clearance; work can only begin once clearance is fully adjudicated)

Sev1Tech is an Equal Opportunity and Affiliated Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.