IT Operations & Analytics Support Manager — Remote

Guaranteed Rate, Inc.; United States; Remote; USD 130,000 - 140,000; Full time

Job summary

Rate is seeking an IT Project Manager to join our Information Technology team in a remote capacity. This role focuses on analytics, dashboards, and executive-ready reporting to support IT Operations leadership.

You will develop and own dashboards, forecasts, and visual narratives for leadership reviews, collaborating with Finance, HR, and partners to drive cost optimization and operational excellence.

Qualifications

• Bachelor's degree in Business Administration, Finance, Information Technology, Data Analytics, or a related field.
• 5+ years of experience in Mortgage business operations, analytics, finance, reporting, or a related role.
• Strong proficiency in Microsoft 365 applications, including Excel, PowerPoint, Teams, and Outlook.
• Experience in creating executive-level presentations and reports.
• Demonstrated analytical and problem-solving skills.
• Strong project coordination and organizational capabilities.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Develop, maintain, and analyze operational dashboards, scorecards, and KPIs.
• Identify trends, risks, opportunities, and actionable insights to support business decision-making.
• Consolidate and validate data from multiple sources to provide accurate reporting and analysis.
• Create recurring and ad hoc reports for leadership reviews, business updates, and operational planning.
• Support forecasting and performance measurement activities across the IT Operations organization.
• Develop, maintain, and analyze executive presentations and communications.
• Transform complex data into concise, visual narratives for quarterly reviews and leadership meetings.
• Prepare materials for quarterly business reviews, leadership meetings, monthly meetings, and strategic planning sessions.
• Track IT Operations budgets, spending, accruals, forecasts, and financial performance metrics.
• Partner with Finance and accounting to support budget planning, forecasting cycles, and variance analysis.
• Maintain financial reporting processes and ensure data accuracy.
• Monitor vendor and partner-related financial commitments and support reviews.
• Assist leadership in identifying cost optimization opportunities and efficiencies.
• Manage recurring operational reporting cadences and governance processes.
• Support partner cadence activities, including monthly and quarterly reviews.
• Coordinate information from multiple stakeholders and drive process improvements.
• Provide administrative and organizational support for leadership and team initiatives.
• Coordinate meeting logistics, agendas, action items, and follow-up.
• Assist with organization-wide communications, team events, and coordination.
• Support onboarding, documentation management, and process compliance.

Skills

Analytical skills

MS 365 proficiency

Executive presentations

Data analysis

Written & verbal communication

Multi-priority management

Project coordination

Education

Bachelor's degree in Business Administration, Finance, IT, Data Analytics, or related

Tools

Power BI

Tableau

Job description

Rate is seeking an IT Project Manager to join our Information Technology team in a remote capacity. This role focuses on analytics, dashboards, and executive-ready reporting to support IT Operations leadership.

You will develop and own dashboards, forecasts, and visual narratives for leadership reviews, collaborating with Finance, HR, and partners to drive cost optimization and operational excellence.