IT Operations Analytics & Process Improvement Analyst

Raymond James; Saint Petersburg (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Raymond James is seeking an IT Operations Analyst to support the IT Operations team by driving continuous improvement, documentation, standardization, reporting, and QA initiatives. The role requires collaboration with IT Operations leadership to optimize daily operations and service levels at a hybrid-Raymond James office location.

Responsibilities include building and reviewing reports in ServiceNow, Control-M, and Tableau; analyzing data from multiple sources; leading initiatives to correct

Qualifications

• HS required.
• 1 year general IT operations experience.
• Experience with reporting, dashboards, and data analysis.
• Familiarity with ServiceNow and Control-M is a plus.
• Ability to document, standardize, and train others.

Responsibilities

• Create and customize reports/dashboards in ServiceNow, Control-M, Tableau.
• Analyze data sources to identify trends and issues.
• Lead improvement initiatives to address trends.
• Present service delivery data to leadership as needed.
• Monitor enterprise job schedules across environments.
• Ensure quality and prevent repeat errors through documentation.

Skills

IT Operations

Workflow tools

ITSM

ITIL

Automation

Monitoring

Reporting

Quality management

Education

High School

Tools

BMC Control-M

ServiceNow

Microsoft Office

SharePoint

Teams

PowerPoint

Tableau

Job description

Raymond James is seeking an IT Operations Analyst to support the IT Operations team by driving continuous improvement, documentation, standardization, reporting, and QA initiatives. The role requires collaboration with IT Operations leadership to optimize daily operations and service levels at a hybrid-Raymond James office location.

Responsibilities include building and reviewing reports in ServiceNow, Control-M, and Tableau; analyzing data from multiple sources; leading initiatives to correct