Hybrid IT Operations & Process Improvement Analyst

Raymond James Financial, Inc.; Saint Petersburg (FL); Hybrid; USD 65,000 - 110,000; Full time

Job summary

Raymond James Financial, Inc. is seeking a skilled IT Operations Analyst to support reporting, monitoring, and process improvement across ServiceNow, Control-M, and Tableau.

The role emphasizes data-driven problem solving, collaboration with leadership, and cross-team coordination in a hybrid work environment. Responsibilities include creating dashboards, analyzing trends, ensuring QA, and driving automation opportunities while maintaining documentation and training for operators.

Qualifications

• Experience with IT Operations services and ITIL processes.
• Ability to analyze data from multiple sources and present findings.
• Knowledge of workflow orchestration and reporting tools.
• Familiarity with Control-M and ServiceNow usage.

Responsibilities

• Performs reporting capabilities for the team including creating and customizing reports and dashboards in ServiceNow, Control-M, and Tableau
• Analyzing multiple data sources to identify trends or issues that should be addressed
• Makes recommendations based on analysis and leads initiatives to correct trending issues
• Occasionally presents service delivery data to leadership and stakeholders
• Monitors enterprise job schedule in multiple environments.
• Provides quality assurance for IT Operations Team by identifying errors or inefficiencies, correcting them, and ensuring they are not repeated
• Creates, reviews, revises, and adheres to process documentation.
• Monitors and ensures accuracy of IT Operations SharePoint Site.
• Leads continuous improvement efforts by identifying gaps, optimization opportunities, and/or automation opportunities for processes to streamline and improve daily operations.
• Identifies gaps in training of Operators and provides training when necessary
• May execute and respond to service management requests assigned to IT Operations
• Works on assignments as assigned by IT Operations leadership
• Monitors and supports the End-of-Month Statement Process on the last business day of every month
• Executes on and responds to internal and external auditing requests by providing evidence from the workflow orchestration tool
• Performs other duties and responsibilities as assigned

Skills

IT Operations knowledge

Analytical thinking

Training ability

Stakeholder communication

Tools

BMC Control-M

Microsoft Office

ServiceNow

Video conferencing

Job description

Raymond James Financial, Inc. is seeking a skilled IT Operations Analyst to support reporting, monitoring, and process improvement across ServiceNow, Control-M, and Tableau.

The role emphasizes data-driven problem solving, collaboration with leadership, and cross-team coordination in a hybrid work environment. Responsibilities include creating dashboards, analyzing trends, ensuring QA, and driving automation opportunities while maintaining documentation and training for operators.