IT Operations Analyst - FT

Veridian Credit Union; Cedar Falls (IA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Veridian Credit Union in Ankeny, IA is seeking an IT Operations Analyst to oversee daily core systems operations and provide admin support. You will act as the technical support for Veridian core systems, coordinate installations, upgrades, and software updates, and liaise with vendors and internal teams.

This full-time, exempt role is hybrid, requiring 2 days per week in Cedar Falls or Des Moines locations.

Qualifications

• Bachelor's degree or higher with relevant IT experience.
• Strong SQL skills and experience with core systems.
• Veteran or financial institution IT operations preferred.

Responsibilities

• Collaborate with vendors and internal departments for interface testing and installations.
• Serve as escalation resource for core operations issues and coordinate communication.
• Create reports and data packages for updates to vendors and systems.
• Perform core systems upgrades and configure webserver infrastructure.
• Coordinate IT disaster recovery preparation and planning.
• Provide support to Core system users as needed.

Skills

Communication

Member service

Attention to detail

Team player

Self-motivation

Problem solving

Education

Bachelor's Degree or higher

Tools

DNA/CCM Core Systems

OpCon

MS SQL / Oracle

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Operations Analyst - FT

Full-Time OH Ankeny, IA, US

This is a hybrid position that requires individual to work 2 days a week from a location in Cedar Falls or Des Moines, IA.

Hybrid eligible

Full-Time Exempt

Summary

The IT Operations Analyst oversees the day-to day operations and provides administrative support for the Core Systems used by the credit union. This position serves as the technical support for Veridian core systems. In addition to being the support contact, the position is responsible for vendor communication, trouble-shooting, and coordinating the installation of applications, upgrades, and software updates as required.

Essential Functions

• Collaborate with vendors and internal departments for interface testing and coordinate installation and execution of new applications, as well as conversions and upgrades.


• Key contact for vendor partner technicians surrounding upgrades and new implementations/integrations related to core operations.


• Serves as escalation resource for subject matter experts in other areas and acts as a contact for any core operations issues reported by users. Analyze and document issues, recommend solutions, and coordinate communications.


• Create excellent service experiences that promote the Veridian brand.


• Build and prepare daily, weekly, monthly and annual reports and member notices/statements. This includes reports and data packages required to update third party vendors and systems.


• Perform core systems upgrades and configure webserver infrastructure as needed. This includes installation, testing, deployment and troubleshooting.


• Partner with MIS staff and project leads to implement and maintain third-party interfaces in relation to the core. This includes software upgrades, testing, documentation and performance monitoring.


• Responsible for installations and updates for all test systems in order to maintain relevant copies of our live software and/or database.


• Partner with DBAs and System Administrators to ensure the core systems databases and SAF servers are maintained and performing at peak levels.


• Maintain archives of computer reports, member statements and notifications, and preparing backups of managed computer systems.


• Serves as back up to the Core Systems Operations Analyst II in creating, maintaining, testing, and troubleshooting processes managed by the enterprise workload automation solution.


• Conduct identified SQL queries on the core database to troubleshoot and resolve issues.


• Participate and assist in the coordination of IT disaster recovery preparation and planning.


• Support department members on special projects and in analyzing user needs/requests in order to recommend solutions.


• Responsible for correction of any software issues related to the core systems before, during, and after business hours. Lead contact for service technicians and/or vendor programmers as needed.


• Detect, troubleshoot, resolve and elevate incidents and issues in a timely manner. Track and follow issues through escalation, including communication to all stakeholders.


• This role has access to data and systems that store, process, or transmit cardholder data (CHD) or could impact the security of the Cardholder Data Environment (CDE), to resolve technical issues and ensure optimal performance of systems.


• On call availability required for system support as needed (includes nights and weekends). This position is included in a weekly on call rotation.


• Contribute positively to team effort by consistently achieving established goals and expectations.


• Provide support to Core system users as needed.

Key Attributes

• Oral and written communication skills.


• Member service focus.


• Attention to detail and accuracy.


• Positive attitude that supports a team environment.


• Dependable and punctual; flexible during peak times.


• High level of confidentiality.


• Organizational skills.


• Self-motivated; ability to work without close supervision.


• Problem solving; analysis.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Occasionally lift and/or move items over 10 pounds.


• Remain sedentary (seated) for extended periods of time.

Working Conditions

This job operates in a professional office environment and routinely uses standard office equipment.

Travel

Limited travel expected.

Required Education and Experience

• Bachelor's Degree or equivalent combination of education, training, and experience of 8+ years.


• 5+ years of progressive work experience in IT operations and/or a financial institution.


• Fluent computer skills in a Microsoft Windows environment. Must include Excel.

Preferred Education and Experience

• Proficiency in DNA/CCM Core Systems.


• Proficiency in automated job scheduling tools, such as OpCon.


• Experience working with Microsoft SQL and Oracle queries.

Other Duties

Veridian Credit Union is a PCI compliant financial institution to ensure the security of member information. As such, all employees are expected to ensure security measures are in place and adhered to regarding PCI and other highly secure data compliance requirements.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.