IT Operations Administrator: User Lifecycle & 365

Tom Wood Inc; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Healthcare (Medical, Dental & Vision)

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev

Tuition Reimbursement

Service Awards

Advancement Opportunities

Job summary

Tom Wood Group in Indianapolis, Indiana, is seeking an IT Operations Administrator to own day-to-day user lifecycle management across our Microsoft 365 and dealership management software environments.

You will work with HR, our IT Systems Administrator, and the DMS administrator to keep employee accounts up to date, assign licenses, and support onboarding and transfers, including equipment needs for new hires. This on-site role supports a cloud-based IT environment.

Qualifications

• 2–4 years of experience in user lifecycle management (onboarding, transfers, offboarding).
• Hands-on Microsoft 365 and Azure AD/Entra ID administration in a cloud-based environment.
• Experience with dealership management software (DMS/CRM) for automotive/powersports.
• Strong communication and cross-functional coordination.

Responsibilities

• Own day-to-day user lifecycle management across all dealership locations.
• Create and maintain user accounts, licenses, security groups, and access in Microsoft 365 and Azure AD/Entra ID.
• Provision and manage user access within dealership management software (Auto Dealership and Powersports).
• Provision physical access controls (badge/key fob) for each user.
• Assist IT Team Lead with equipment orders and setup for new hires and transfers.
• Troubleshoot and resolve user access issues, escalating as needed.
• Document standard operating procedures and streamline lifecycle processes.
• Field inbound IT help desk calls on a rotating schedule.

Skills

User lifecycle management

Microsoft 365 administration

Azure AD/Entra ID

Cross-functional collaboration

Attention to detail

Education

Bachelor's degree in IT or related field

Tools

Microsoft 365

Azure AD/Entra ID

DMS/CRM software

Job description

Tom Wood Group in Indianapolis, Indiana, is seeking an IT Operations Administrator to own day-to-day user lifecycle management across our Microsoft 365 and dealership management software environments.

You will work with HR, our IT Systems Administrator, and the DMS administrator to keep employee accounts up to date, assign licenses, and support onboarding and transfers, including equipment needs for new hires. This on-site role supports a cloud-based IT environment.