IT Access & Lifecycle Admin — 365/Azure, On‑Site

Hireology; Indianapolis, Northern (IN, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical coverage

Dental coverage

Vision coverage

401(k) with match

Life insurance

Disability insurance

Tuition reimbursement

Career development

Job summary

Tom Wood Group is seeking an IT Operations Administrator to own day-to-day user lifecycle management across Microsoft 365 and dealership software environments. You will ensure accurate accounts, licenses, and access for employees, and assist with equipment needs for new hires and transfers.

The role partners with HR and IT teams, requires 2-4 years of relevant experience, and is on-site at our Indianapolis location. Strong attention to detail and cross-functional collaboration are essential.

Qualifications

• 2-4 years of experience with user lifecycle management
• Hands-on experience administering Microsoft 365 and Azure AD/Entra ID
• Experience with auto dealership software (DMS/CRM)
• Strong communication and coordination with HR and IT teams
• Attention to detail and ability to manage multiple requests and deadlines
• Bachelor's degree in IT/CS or equivalent experience

Responsibilities

• Serve as the primary IT point of contact for user lifecycle management across all dealership locations.
• Create and maintain user accounts, licenses, security groups, and access settings within Microsoft 365 and Azure AD/Entra ID.
• Provision and manage user access within the dealership management software for Auto Dealership and Powersports brands.
• Provision physical access controls (badge/key fob) for each user.
• Assist the IT Team Lead with equipment orders and setup for new hires and transfers.
• Troubleshoot and resolve user access and account issues, escalating as needed.
• Document standard operating procedures and identify opportunities to streamline lifecycle processes.
• Field inbound IT help desk calls on a rotating schedule.

Skills

User lifecycle management

Microsoft 365 administration

Azure AD/Entra ID

DMS/CRM software

Cross-functional coordination

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Auto dealership software (DMS/CRM)

Job description

Tom Wood Group is seeking an IT Operations Administrator to own day-to-day user lifecycle management across Microsoft 365 and dealership software environments. You will ensure accurate accounts, licenses, and access for employees, and assist with equipment needs for new hires and transfers.

The role partners with HR and IT teams, requires 2-4 years of relevant experience, and is on-site at our Indianapolis location. Strong attention to detail and cross-functional collaboration are essential.