IT Operations Administrator

Tom Wood Inc; Indianapolis (IN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

PTO & Vacation

Paid Holidays

Medical/Dental/Vision Coverage

401(k) with Company Match

Life Insurance

Training & Career Development

Tuition Reimbursement

Service Awards

Advancement Opportunities

Job summary

Tom Wood Group in Indianapolis, Indiana is seeking an IT Operations Administrator to own day-to-day user lifecycle management across our Microsoft 365 and dealership management software environments. You’ll work with HR and IT peers to ensure accurate accounts, licenses, and access, and assist with equipment needs for new hires.

You will help maintain a secure, cloud-based IT stack across our multi-brand dealership network and support ongoing operations with a proactive, detail-focused mindset.

Qualifications

• 2–4 years of user lifecycle management experience.
• Experience with Microsoft 365 and Azure AD/Entra ID in a cloud environment.
• Experience with auto and powersports dealership software (DMS, CRM, or similar).
• Bachelor's degree in IT or related field, or equivalent combination of education and experience.
• Strong communication and cross-functional collaboration with HR and IT teams.

Responsibilities

• Own day-to-day user lifecycle management across locations.
• Create and manage user accounts, licenses, and access groups.
• Provision access within dealership management software.
• Coordinate equipment orders for new hires.
• Assist with onboarding and transfers.
• Document SOPs and improve lifecycle processes.
• Handle inbound IT help desk calls on a rotating schedule.

Skills

Microsoft 365

Azure AD/Entra ID

Communication

Cross-functional

Education

Bachelor's degree in IT or CS

Tools

DMS/CRM software

Job description

IT Operations Administrator

Tom Wood Group | Indianapolis, Indiana

Department: Information Technology

Reports To: IT Team Lead

About Tom Wood Group

Tom Wood Group is a large, multi-brand automotive dealership organization based in Indianapolis, Indiana. With dealerships representing multiple manufacturer brands, the organization relies on a modern, fully cloud-based IT environment to support its people, sales, service, and operations teams across all locations.

Position Summary

Tom Wood Group is seeking an IT Operations Administrator to own day-to-day user lifecycle management — license assignments, transfers, and terminations — across our Microsoft 365 and auto and powersports dealership management software environments. You'll work closely with Human Resources, our IT Systems Administrator, and our DMS administrator to keep every employee's accounts and access accurate and up to date, and assist our IT Team Lead with equipment needs for new hires and transfers.

Key Responsibilities

• Serve as the primary IT point of contact for user lifecycle management — onboarding, transfers, and terminations — across all dealership locations.
• Create and maintain user accounts, licenses, security groups, and access settings within Microsoft 365 and Azure AD/Entra ID.
• Provision and manage user access within the organization's dealership management software for our Auto Dealership and Powersports brands.
• Provision physical access controls (badge/key fob) for each user.
• Assist the IT Team Lead with equipment orders and setup for new hires and transfers.
• Troubleshoot and resolve user access and account issues, escalating as needed.
• Document standard operating procedures and identify opportunities to streamline lifecycle processes.
• Field inbound IT help desk calls on a rotating schedule.

Required Qualifications

• 2-4 years of experience with user lifecycle management, including onboarding, transfers, offboarding, and access provisioning.
• Hands-on experience administering Microsoft 365 and Azure AD/Entra ID in a fully cloud-based environment.
• Experience working with auto and powersports dealership management software (DMS, CRM, or similar platforms).
• Strong communication and coordination skills, with a demonstrated ability to work cross-functionally with HR and technical teams.
• Excellent attention to detail and organizational skills, with the ability to manage multiple concurrent requests and deadlines.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.

Preferred Qualifications

• Experience in an automotive dealership or powersports environment.
• Understanding of AI tools and their practical use in operational and IT environments.

Additional Qualifications

• Experience with voice systems, including cloud-based phone systems, is a plus.

Location

Indianapolis, Indiana - on site

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.