IT Operations Administrator

Cadence; New York (NY); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Competitive pay & equity

Fully remote

Comprehensive health coverage

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

Diverse benefit offerings may vary

Job summary

Cadence is a clinical AI company automating chronic disease care and expanding its distributed remote workforce through scalable IT operations. The IT Operations Administrator will manage endpoint support, identity and access, SaaS administration, and onboarding/offboarding.

You will own complex issues end-to-end, leveraging automation and AI-assisted tools to reduce manual work, improve reliability, and keep employees productive and secure.

Qualifications

• 5+ years in IT operations, systems administration, endpoint management, or technical support.
• Hands-on macOS and iOS/iPadOS support with remote troubleshooting and endpoint administration.
• Experience with Iru/Kandji, Jamf or similar MDM platform.
• Experience administering Okta, Google Workspace and other SaaS apps with SSO and lifecycle management.
• Ability to own complex IT issues and improvements end-to-end, including testing and validation.
• Experience building scripts/workflows to reduce repetitive work; familiarity with Bash or Python preferred.
• Clear written and verbal communication in a distributed, fast-paced environment; able to explain tech to non-tech staff.
• Experience using AI-assisted tools to improve IT workflows with data sensitivity and validation.

Responsibilities

• Own employee technology support from investigation to verified resolution across Slack, tickets, and remote sessions.
• Manage employee technology lifecycle: onboarding, role changes, leaves, offboarding; coordinate access changes.
• Administer endpoints via MDM platforms; own software deployments, OS updates, device health, and compliance.
• Maintain day-to-day administration of Okta, Google Workspace, Slack, Zoom, and related SaaS platforms; manage configurations and integrations.
• Maintain inventories, conduct access reviews, and ensure least-privilege access with proper ownership.
• Build, test, and maintain scripts/workflows; apply AI-assisted tooling with monitoring and failure handling.
• Identify recurring issues, drive improvements, and coordinate with IT Eng, Security, People, and business teams.

Skills

macOS troubleshooting

iOS/iPadOS troubleshooting

MDM platforms (Iru/Kandji, Jamf)

Okta administration

Google Workspace administration

SSO & provisioning

SaaS administration

Scripting (Bash or Python)

Automation & AI-assisted tooling

Communication in distributed teams

AI-assisted IT workflows

Tools

Iru/Kandji

Jamf

Okta

Google Workspace

Job description

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care - monitoring patients, surfacing risks, and coordinating action - so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales.

Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

The Role

We are seeking an IT Operations Administrator to deliver excellent employee support and help scale IT operations across a distributed remote workforce. This is a hands-on role spanning endpoint management, identity and access, SaaS administration, and employee onboarding and offboarding.

You’ll independently own complex issues and operational improvements from investigation through implementation. You’ll combine strong technical troubleshooting with practical use of automation and AI-assisted tools to reduce manual work, improve reliability, and help employees work securely and effectively.

What You’ll Do

• Own employee technology support from investigation through verified resolution across Slack, ticketing systems, and remote sessions; troubleshoot complex macOS, iOS/iPadOS, browser, connectivity, authentication, and SaaS issues, communicate clear next steps, and participate in the IT on-call rotation for urgent issues outside normal business hours
• Manage the employee technology lifecycle, including onboarding, role changes, leaves of absence, and offboarding; coordinate timely account and access changes, device provisioning, replacements, returns, and remote logistics
• Administer company endpoints through Iru/Kandji, Jamf, or a similar MDM platform; own software deployments, configuration profiles, OS update rollouts, device health, and compliance follow-up, including testing changes and resolving exceptions
• Own day-to-day administration and operational health of Okta, Google Workspace, Slack, Zoom, and related SaaS platforms; troubleshoot configuration, SSO, provisioning, groups, permissions, and integrations with an understanding of downstream impacts
• Maintain accurate device and application inventories, conduct access reviews, and coordinate license clean-up with application owners; apply least-privilege practices and verify that access changes are complete
• Build, test, document, and maintain scripts and workflow automations, using administrative tools and AI-assisted tooling to reduce repetitive work and improve reliability; validate AI-generated outputs, protect sensitive data, and ensure automations have monitoring, failure handling, and clear ownership
• Independently identify recurring issues, prioritize improvements, and drive changes from investigation through pilots, employee communications, deployment, and validation; measure results, plan for recovery, and maintain practical runbooks and self-service guidance while coordinating with IT Engineering, Security, People, and business teams

What You Need

• 5+ years of experience in IT operations, systems administration, endpoint management, or technical support
• Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint administration, and experience with Iru/Kandji, Jamf, or a comparable MDM platform
• Experience administering Okta, Google Workspace, and other modern SaaS applications, with working knowledge of SSO, provisioning, groups, and access lifecycle management, and the ability to troubleshoot across devices, browsers, identity, and integrations
• Experience delivering improvements to IT systems or workflows, including assessing dependencies, testing changes, communicating employee impact, and validating results, with demonstrated ability to own complex issues independently and judge when to elevate
• Experience building or adapting scripts or workflow automations to reduce repetitive work, and the ability to troubleshoot and maintain them; familiarity with GAM, APIs, or scripting languages such as Bash or Python is preferred
• Clear written and verbal communication, and experience working in a distributed, fast-paced environment while explaining technical issues to employees with varying levels of technical familiarity
• Experience using AI-assisted tools to improve IT workflows, with sound judgment about sensitive data, output validation, and when human review is needed

Compensation

Compensation Range: Our job titles may span more than one career level. The base salary for this role typically ranges between $110-130K, depending on experience, skills, seniority, and business needs. In addition to base salary, this role is eligible for equity as part of the total compensation package. Actual compensation may vary by location.

Benefits & Perks

• Competitive pay & equity*
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave
• Home office stipend
• benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.