IT Operation Engineer

Newmark; Northern, New York (KY, NY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

Newmark Group, Inc. is seeking an experienced technology specialist to support executive leadership with proactive IT management, rapid issue resolution, and secure handling of sensitive information.

You will advise on emerging technologies, participate in disaster recovery planning, and maintain clear documentation while providing discreet training to VVIPs as needed. This role follows standard business hours with occasional extended coverage.

Qualifications

• Advanced knowledge of Microsoft ecosystems (Windows Server, Exchange, O365).
• Proficiency in mobile device management (iOS, Android) and remote access technologies.
• Strong understanding of networking, voice systems, and security protocols.
• Experience with backup solutions, anti-virus/anti-spam tools, and performance tuning.

Responsibilities

• Proactive Technology Management: Monitor and maintain systems to prevent disruptions and anticipate needs.
• Rapid Issue Resolution: Diagnose and resolve complex technical problems across hardware, software, and connectivity with minimal downtime.
• Confidentiality & Security: Ensure strict adherence to data privacy and security protocols when handling sensitive information.
• Personalized Technology Consulting: Advise executives on emerging technologies, upgrades, and optimizations tailored to workflows.
• Disaster Recovery & Continuity: Participate in planning and execution of business continuity and disaster recovery strategies for executive systems.
• Documentation & Training: Maintain clear documentation and provide discreet training to VVIPs as needed.

Skills

Executive support

Discretion

Communication skills

Problem solving

Tools

Windows Server

Exchange

O365

Mobile Device Management

Remote access technologies

Job description

• Proactive Technology Management:
  Monitor and maintain systems to prevent disruptions. Anticipate technology needs and implement solutions before issues arise.
• Rapid Issue Resolution:
  Diagnose and resolve complex technical problems across hardware, software, and connectivity with minimal downtime.
• Confidentiality & Security:
  Ensure strict adherence to data privacy and security protocols when handling sensitive information.
• Personalized Technology Consulting:
  Advise executives on emerging technologies, upgrades, and optimizations tailored to their workflows and preferences.
• Disaster Recovery & Continuity:
  Participate in planning and execution of business continuity and disaster recovery strategies for executive systems.
• Documentation & Training:
  Maintain clear documentation of configurations and processes. Provide discreet training and guidance to VVIPs as needed.

Technical Expertise Required:

• Advanced knowledge of Microsoft ecosystems (Windows Server, Exchange, O365).
• Proficiency in mobile device management (iOS, Android) and remote access technologies.
• Strong understanding of networking, voice systems, and security protocols.
• Experience with backup solutions, anti-virus/anti-spam tools, and performance tuning.
• Other duties may be assigned.

Key Attributes:

• Exceptional communication and interpersonal skills.
• Ability to work under pressure with urgency and precision.
• High level of discretion and professionalism.
• Strong problem-solving and analytical skills.
• Standard business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
• Extended coverage: two days per week, 11:00 a.m. to 7:00 p.m., as assigned, to support executive leadership outside standard hours.

Work Schedule:

• Standard business hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.
• Extended coverage: two days per week, 11:00 a.m. to 7:00 p.m., as assigned, to support executive leadership outside standard hours.

Salary Range:

The expected base salary for this position ranges from $65,000 to $75,000 annually. The actual base salary will be determined on an individualized basis taking into account a wide range of factors including, but not limited to, relevant skills, experience, education, and, where applicable, licenses or certifications held. In addition to base salary and a competitive benefits package (including health, vision, and dental insurance, paid time off and a 401(k) retirement plan with employer matching), this position may be eligible for additional types of compensation including discretionary bonuses and other short- and long-term incentives (e.g., deferred cash, equity, etc.).

Working Conditions:

Normal working conditions with the absence of disagreeable elements.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

About Us

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries ("Newmark"), is a world leading commercial real estate advisor and service provider to large institutional investors and other owners, global corporations and other occupiers, and lenders. Built with purpose and driven by excellence, Newmark's comprehensive platform is uniquely tailored to provide superior outcomes to clients. For the twelve months ended June 30, 2026, Newmark generated revenues of more than $3.6 billion. As of June 30, 2026, Newmark and its business partners together operated from over 195 offices with more than 10,000 professionals across four continents. Learn more at nmrk.com or follow @newmark . Discussion of Forward-Looking Statements about Newmark Statements in this document regarding Newmark that are not historical facts are "forward-looking statements" that involve risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements. These include statements about the Company's business, results, financial position, liquidity, and outlook, which may constitute forward-looking statements and are subject to the risk that the actual impact may differ, possibly materially, from what is currently expected. Except as required by law, Newmark undertakes no obligation to update any forward-looking statements. For a discussion of additional risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see Newmark's Securities and Exchange Commission filings, including, but not limited to, the risk factors and Special Note on Forward-Looking Information set forth in these filings and any updates to such risk factors and Special Note on Forward-Looking Information contained in subsequent reports on Form 10-K, Form 10-Q or Form 8-K.