IT NextGen Support/Trainer

Txhealthcare; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Health Care PLCC is seeking an entry-level customer support professional to assist patients with login and navigation, and to provide general medical software assistance to clinic staff. You will also support training initiatives and coordinate clinical messaging within the EHR.

This role emphasizes phone support, ticket management, and on-boarding new staff on medical software, with emphasis on HIPAA compliance and ability to work in a fast-paced environment.

Qualifications

• 2-3 years of customer service experience.
• Basic computer proficiency.
• Experience with Microsoft Office and Google Workspace (G-Suite).
• Ability to work independently with minimal supervision.
• Strong ability to follow instructions and processes.
• Comfortable working in a fast-paced, dynamic environment.
• Highly self-motivated with strong organizational skills.
• Ability to effectively prioritize tasks.
• Strong interpersonal skills with the ability to interact positively with patients and staff.
• Knowledge of and compliance with HIPAA regulations.

Responsibilities

• Provide phone support to patients and clinic staff
• Create, review, and manage incoming service tickets
• Provide orientation training for newly hired staff on medical software
• Process and manage clinical messages within the EHR system

Skills

Customer service

Phone support

Independent worker

Organizational skills

Communication skills

HIPAA knowledge

Tools

Microsoft Office

Google Workspace

Job description

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Position Summary:

This entry-level customer support role is responsible for assisting patients with login and navigation support, as well as providing general medical software assistance to clinic staff. This role also supports training initiatives and coordinates clinical messaging delivery within the EHR.

Primary Job Duties:

• Provide phone support to patients and clinic staff
• Create, review, and manage incoming service tickets
• Provide orientation training for newly hired staff on medical software
• Process and manage clinical messages within the EHR system

Minimum Qualifications:

• 2-3 years of customer service experience
• Basic computer proficiency
• Experience with Microsoft Office and Google Workspace (G-Suite)
• Ability to work independently with minimal supervision
• Strong ability to follow instructions and processes
• Comfortable working in a fast-paced, dynamic environment
• Highly self-motivated with strong organizational skills
• Ability to effectively prioritize tasks
• Strong interpersonal skills with the ability to interact positively with patients and staff
• Knowledge of and compliance with HIPAA regulations

Ideal Candidate Background:

• Medical Receptionist experience
• Lead Front Office and/or Medical Assistant experience
• Familiarity with NextGen PM and/or EHR (preferred)

Interpersonal Skills & Attributes:

• Strong attention to detail
• Collaborative, customer-focused mindset with the ability to create visible value
• Ability to work both independently and as part of a team
• Excellent communication and customer-facing skills