IT & Network Support Specialist - Phone Systems & Security

Littleton Coin Company, Inc.; Littleton (NH); On-site; USD 52,000 - 76,000; Full time

Job summary

Littleton Coin Company, headquartered in Littleton, NH, seeks a hands-on IT professional to keep systems running smoothly for employee-owners. You’ll be responsible for keeping our infrastructure secure and functional in a dynamic environment.

You will administer the phone system, deploy PCs and printers, retire old gear securely, troubleshoot issues, support remote access for staff and vendors, and roll out endpoint protection and MFA.

Qualifications

• Associate degree in IT or equivalent work experience.
• 2+ years of hands-on IT support (PCs, networks, or both).
• Working knowledge of Windows desktop and servers, and Microsoft 365.
• Networking basics: TCP/IP, DNS, DHCP, VLANs, Wi-Fi.
• Experience supporting a business phone system.
• Ability to troubleshoot and explain tech to those who aren’t familiar with it.
• Ability to lift up to 50 lbs and work under desks and on ladders.
• Excellent organizational and decision-making skills.

Responsibilities

• Administering our phone system – additions, moves, changes
• Setting up and deploying PCs, laptops, printers
• Retiring old gear safely, including clearing information
• Troubleshooting hardware and software problems, then resolving or calling in the appropriate vendor
• Supporting remote access for staff and vendors
• Rolling out security tools like endpoint protection, MFA and security awareness training
• Supporting the Help Desk as required
• Providing support off‑hours as needed
• Assisting with operations and other functions as required

Skills

Windows OS

Microsoft 365

Networking basics

Phone system support

Troubleshooting

Communication skills

Education

Associate degree in IT

Job description

Littleton Coin Company, headquartered in Littleton, NH, seeks a hands-on IT professional to keep systems running smoothly for employee-owners. You’ll be responsible for keeping our infrastructure secure and functional in a dynamic environment.

You will administer the phone system, deploy PCs and printers, retire old gear securely, troubleshoot issues, support remote access for staff and vendors, and roll out endpoint protection and MFA.