Senior IT Solutions Lead — On‑Site Enterprise Support

Morgan Stanley; Littleton (CO); On-site; USD 76,000 - 107,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k)

Health plans

Global team

Innovative culture

Talent development

Employee engagement

Job summary

3D Systems in Littleton, CO seeks a Senior IT Solutions Specialist to deliver high-touch executive IT support and manage complex cross-platform environments. You will diagnose, configure, and support Windows, networks, and collaboration tools, including A/V systems for high-stakes meetings, while collaborating with cybersecurity and infrastructure teams.

Preferred candidates have 5+ years in enterprise IT, strong PowerShell, and experience with Azure AD/Intune and Microsoft 365.

Qualifications

• Minimum of 5 years of experience supporting Windows operating systems, networking protocols, and enterprise IT environments.
• 3+ years of hands-on experience managing A/V meeting room technologies, including platforms such as Microsoft Teams Admin Center, Poly, and Cisco Systems.
• Proficiency in PowerShell scripting for automation, configuration, and administrative tasks.
• Strong experience with cloud-based IT administration, including Azure Active Directory, Intune, and Microsoft 365.
• Solid understanding of networking fundamentals such as DHCP, DNS, TCP/IP, routing, switching, and VLANs.
• Experience supporting mobile platforms (iOS/Android), as well as Mac OS and Linux (preferred but not required).
• Excellent verbal and written communication skills, with the ability to clearly document technical processes and convey information to non-technical audiences.
• Proven ability to work independently, manage multiple priorities, and deliver results in a fast-paced environment.

Responsibilities

• Deliver high-touch, responsive IT support to executives, ensuring minimal disruption and maximum productivity.
• Troubleshoot complex technical issues across hardware, software, and network layers with precision and efficiency.
• Perform advanced diagnostics, system administration, and in-depth network troubleshooting across diverse environments.
• Configure, maintain, and support A/V systems for high-stakes meetings, events, and executive presentations.
• Manage application deployment and remediation, ensuring optimal compatibility, performance, and user experience.
• Administer and support core infrastructure technologies, including Active Directory, Group Policy, Azure AD, Intune, Microsoft Defender, and PowerShell scripting.
• Oversee and troubleshoot Microsoft 365 services such as Exchange, Teams, SharePoint, and OneDrive.
• Conduct root cause analysis for recurring or complex issues and implement long-term remediation strategies, including vulnerability resolution.
• Create and maintain comprehensive technical documentation, incident reports, and support playbooks.
• Develop standard operating procedures and user guides for new technologies and solutions.
• Operate independently to identify, prioritize, and implement solutions aligned with business needs.
• Collaborate with Infrastructure and Cybersecurity teams to resolve escalated or cross-functional issues.

Skills

Windows OS

Networking

A/V systems

PowerShell scripting

Azure AD

Intune

Microsoft 365

Active Directory

Group Policy

Tools

Teams Admin Center

Poly

Cisco Systems

Job description

3D Systems in Littleton, CO seeks a Senior IT Solutions Specialist to deliver high-touch executive IT support and manage complex cross-platform environments. You will diagnose, configure, and support Windows, networks, and collaboration tools, including A/V systems for high-stakes meetings, while collaborating with cybersecurity and infrastructure teams.

Preferred candidates have 5+ years in enterprise IT, strong PowerShell, and experience with Azure AD/Intune and Microsoft 365.