IT & Network Support Specialist II

Nikkiso Cryogenic Industries; Tomball (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Nikkiso Cryogenic Industries seeks an experienced IT Operations Support professional to handle routine to mid-level computer, networking, and ticket-based tasks for multi-location users. You will install workstations, troubleshoot issues, respond to IT tickets, and maintain hardware, software, and VOIP systems.

The role requires strong communication, organizational skills, and the ability to work independently in a fast-paced environment.

Qualifications

• Associates degree, or equivalent work experience.
• Minimum of 4-5 years of experience in IT operations support capacity.
• Strong verbal, written, analytical and communication skills (English & National Language); outstanding listening skills.
• A mature yet flexible personality suitable to interfacing successfully with all levels of personnel.
• Experience with Microsoft Office Suite, Win7, 10 & 11 operating systems, Windows Server 2013 - 2019
• An intermediate understanding of cloud-based environments and computing
• Well rounded computer hardware and networking skills
• Able to articulate issues, build consensus around recommendations, and define next steps
• Team oriented, self-starter able to work independently and customer focused
• Display positive and constructive attitude
• Display business and organizational maturity
• Demonstrates an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
• A continual desire and capability to learn
• Highly organized and detail oriented
• Ability to lift to 50 Lbs.
• Ability to travel < 25%

Responsibilities

• Install and configure computer workstations, printers and peripherals for local and remote users.
• Troubleshoot and resolve computer and network problems; escalate when needed.
• Respond to IT Tickets in a timely manner.
• Diagnose computer, network and communications problems.
• Perform software reloads and upgrades for computer systems and communications equipment.
• Implement computer / user controls to secure and promote proper functionality of user computers.
• Interface with vendor technical support to deploy and resolve issues.
• Maintain IT supplies and asset inventory; coordinate disposal of IT equipment.
• Monitor and maintain computer operations area.
• Administer, deploy and support VOIP telephony equipment.
• Maintain productive working relationships and communicate clearly (English & National Language).
• Organize, prioritize, and coordinate daily workload activities.
• Perform other duties as assigned by management.”

Skills

IT operations

Strong communication

Team oriented

Self-starter

Organized

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Windows 7/10/11

Windows Server 2013-2019

Cloud-based environments

Networking

Job description

Nikkiso Cryogenic Industries seeks an experienced IT Operations Support professional to handle routine to mid-level computer, networking, and ticket-based tasks for multi-location users. You will install workstations, troubleshoot issues, respond to IT tickets, and maintain hardware, software, and VOIP systems.

The role requires strong communication, organizational skills, and the ability to work independently in a fast-paced environment.