IT Network Hardware Asset & Logistics Analyst

New Era Technology; Auburn Hills (MI); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Full Benefits

Medical

Vision

401K match

7 company holidays + generous PTO

Job summary

New Era Technology is seeking an IT Network Hardware Asset & Logistics Analyst to manage lifecycle tracking, inventory accuracy, and deployment logistics for core networking hardware across 120+ global sites. You will ensure timely shipping, accurate licensing at the hardware layer, and active OEM maintenance contracts.

The role requires 2–4 years in IT asset management or logistics, familiarity with CMDB/ITAM tools (ServiceNow, Flexera), and a detail-oriented approach to reduce downtime and

Qualifications

• 2–4 years in IT asset management or logistics.
• Experience with hardware maintenance contracts and OEM portals.
• Familiarity with CMDB/ITAM tools (ServiceNow, Flexera).
• Knowledge of network hardware components.

Responsibilities

• Track, renew, and audit hardware maintenance contracts.
• Verify licenses before, during, and after deployment.
• Coordinate shipment and align with deployment schedules.
• Open RMAs and coordinate replacements during outages.
• Maintain CMDB records and map serials to licenses and locations.
• Log maintenance schedules and firmware/hardware patch dependencies.
• Coordinate decommissioning and ITAD activity while maintaining chain-of-custody.
• Prepare reports on contract coverage and inventory.

Skills

Asset management

Logistics coordination

Hardware licensing

CMDB ITAM tools

SLA understanding

Education

Bachelor's degree in Supply Chain Management, Logistics, Information Systems, Network Engineering

Tools

ServiceNow

Flexera

Cisco CCW

Job description

IT Network Hardware Asset & Logistics Analyst

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

IT Network Hardware Asset and Logistics Analyst position with New Era Technology offers you the following:

• Full Benefits
• Medical
• Vision
• 401K match
• 7 company holidays + generous PTO

The IT Network Hardware Asset and Logistics Analyst supports the lifecycle tracking, inventory accuracy, maintenance coverage, and deployment logistics for core networking and infrastructure hardware across 120+ global sites. The IT Network Hardware Asset and Logistics Analyst role helps ensure that critical components (switches, routers, access points, firewalls) are shipped on schedule, accurately licensed at the hardware layer, and covered by active OEM maintenance contracts. The ideal candidate combines attention to detail with a working knowledge of network hardware and logistics to help reduce operational downtime and compliance risk.

*** This position requires residence in the United States and legal authorization to work in the U.S. Please note that under our immigration sponsorship policy, if sponsorship needs are not disclosed during the application process, the company will not provide immigration sponsorship during employment now or in the future.

Primary Duties

• Maintenance & Support Tracking: Track, renew, and audit hardware maintenance contracts (e.g., Cisco SmartNet, Juniper Care) in partnership with the IT Manager and procurement. Monitor coverage across sites, confirm it matches each facility's required Service Level Agreement (SLA), and escalate gaps or upcoming expirations.
• Hardware Licensing Compliance: Track embedded hardware licensing (e.g., perpetual, subscription-based, or capacity-based network licenses). Verify that network gear has the required licenses before, during, and after deployment to field sites, and elevate compliance issues.
• Deployment Logistics Coordination: Coordinate the shipment of critical, heavy, and sensitive network infrastructure. Work with network engineering, vendors, and freight partners to align arrivals with deployment schedules and site maintenance windows.
• RMA & Spares Support: Open and track Return Merchandise Authorization (RMA) cases with OEMs and coordinate replacement shipments under active maintenance contracts during site network outages. Maintain spares inventory records and support replenishment of regional spares pools.
• CMDB & Lifecycle Records: Maintain accurate CMDB records. Map hardware serial numbers to license keys, support contracts, physical locations, and expiration dates, and run regular data-quality checks.
• Preventative Maintenance Tracking: Work with network engineering teams to log prescribed maintenance schedules, hardware refreshes, and firmware/hardware patch dependencies required by the OEM to maintain support validity.
• Reverse Logistics & Secure Decommissioning: Coordinate the recovery of decommissioned network gear. Support license detachment and reuse, confirm factory resets, and schedule pickups with certified IT Asset Disposition (ITAD) vendors while maintaining chain-of-custody records.
• Reporting: Prepare regular reports on contract coverage, upcoming renewals, inventory status, and open RMAs for the IT Manager and stakeholders.

Experience

• Asset Management & Logistics: 2–4 years of experience in IT asset management, logistics, or network operations support, including exposure to hardware maintenance contracts and OEM support portals.
• Contract & License Awareness: Working understanding of enterprise hardware support structures (e.g., 8x5xNBD vs. 24x7x4hr response times) and hardware-bound software licensing.
• Technical & System Proficiencies: Familiarity with enterprise CMDB/ITAM tools (e.g., ServiceNow, Flexera). Experience with OEM vendor portals (e.g., Cisco Commerce Workspace / CCW) is preferred.
• Hardware Vocabulary: Working knowledge of physical network components (form factors, chassis modules, power supplies) sufficient to communicate inventory and maintenance needs with engineers and vendors.
• Logistics Exposure (Preferred): Experience coordinating tech freight, working with freight forwarders, or supporting cross-border shipments and customs documentation.

LANGUAGE SKILLS:

Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.

REQUIRED EDUCATION / CERTIFICATIONS:

Bachelor's degree in Supply Chain Management, Logistics, Information Systems, Network Engineering, or a related field.

PHYSICAL DEMANDS:

Regular use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment, including repetitive motions such as typing, scrolling, and mouse use. Ability to communicate effectively and understand verbal communication in person, by telephone, and through video conferencing or other remote communication tools. Ability to view and read information on computer screens and printed materials, including the ability to adjust focus. The position requires prolonged periods of computer use and viewing a computer screen.

WORK ENVIRONMENT:

On-Site

EXPECTED HOURS OF WORK:

This position generally operates during normal business hours; however, specific start and end times may vary based on business needs, workload, and job responsibilities. Occasional work outside of normal business hours may be required. Hours: Monday - Friday 8am - 5pm.

Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range

$75,000 - $75,000 USD

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