Field Technician

New Era Technology; Plano (TX); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Full Benefits

28 PTO Days including company holidays

Job summary

New Era Technology is seeking a Field Technician to perform local field service and regional installation, supervision, and QA support. You will represent the company at customer sites, install cabling infrastructure, and supervise subcontractors to ensure safe, timely completion of projects.

From the field, you’ll build strong customer relationships, coordinate with project managers, and provide after-hours support as needed. Occasional travel is expected; a valid driver’s license is required.

Qualifications

• Experience working with subcontractors.
• Experience with cabling infrastructure installation, termination and testing (fiber, copper, racks).
• Experience installing, troubleshooting and servicing telephony and security cabling systems.
• Knowledge of high-speed circuits, routers, switches, and modems.
• Some experience with desktop/laptop support and network equipment access.
• Valid driver’s license.

Responsibilities

• Build and maintain trusted relationships with customers and stakeholders.
• Coordinate with subcontractors for installations and QA.
• Ensure work is completed safely and per specifications.
• Document checklists, photos, and test results and report to management within 24 hours.
• Travel to customer sites and support field operations as needed.
• Install and service cabling infrastructure and network equipment.

Skills

Relationship building

Subcontractor management

Tools proficiency

MS Office

Tools

Cisco

Adtran

PuTTY

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

New Era Technology offers:

• Full Benefits
• 28 PTO Days including company holidays

SUMMARY: The Field Technician role includes a combination of local field service and regional/national installation, supervision, and QA support. The Field Technician provides support for New Era Technology project teams by completing work in the field at customer sites and acting as installers and supervisors to sub-contractors. The role is responsible for assuring all facets of field operations are executed safely and in the prescribed amount of time in accordance with the scope of work. The Field Technician can work on multiple projects for a variety of clients and serves as the face of New Era Technology in the field.

Essential Functions

• Build and maintain trusted relationships with customers and stakeholders.
• Build alliances and partnerships with subcontractors.
• Improve customer satisfaction/NPS scores.
• Ensure that all assigned work is completed safely and to industry specifications.
• Completion of client and company checklists, photos, and test results typically communicated to management electronically within 24 hours of completion.
• Keep the Project Managers apprised of job progress and/or problems on a regular basis.
• Provide after-hours or emergency service on an as needed basis.
• Complete surveys & quality audits as needed.
• Adhere to existing company policies, standards and controls, including utilizing App-based tools.
• The majority of work is performed at customer locations.
• Installation of cabling infrastructure includes but not limited to:
  • Single/Multi mode fiber 50/62.5
  • Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications.
  • 18/2 twisted pair cabling.
  • Floor mount/wall mount racks/cabinets
  • Proper grounding applications
• Installation, troubleshooting, and servicing of the following areas: POS, CCTV, video monitoring, security systems, computer, and low voltage cabling equipment.
• Installation of a variety of equipment in furniture, cabinets and closets.
• Installation of high-speed circuits, routers, switches, and modems.
• Installation of Cisco and Adtran high speed circuits, routers and switches.
• Properly maintain a Company issued fleet vehicle.

Required Experience/Education

• Experience working with subcontractors.
• In-depth experience with cabling infrastructure installation, termination and testing to include but not limited to:
  • Single/Multi mode fiber 50/62.5
  • Copper Category 3, 5e, 6, shielded in both horizontal and backbone applications.
  • 18/2 twisted pair.
  • Floor mount/wall mount racks/cabinets
  • Proper grounding applications
• Experience installing, programming and servicing a variety of telephone, PBX and key systems.
• Experience installing, troubleshooting and servicing 2 or more of the following areas: POS, CCTV, video monitoring, security systems, computer and low voltage cabling equipment.
• Knowledge of high-speed circuits, routers, switches and modems
• Knowledge of Cisco and Adtran high speed circuits, routers and switches
• Some combination of the following experience:
  • Ability to login to network equipment via a GUI or command line using PuTTY or similar terminal emulator.
  • Knowledge of IP subnetting
  • Knowledge of wireless networking, specifically Ekahau, AirMagnet or similar tools
  • Some experience with desktop/laptop support
• Valid driver’s license

Related/Relevant Certifications (Not Mandatory)

• Licensed Electrician Journeyman level
• Relevant Certifications – Cisco, Aruba, Ruckus, Avaya, CommScope, etc.
• OSHA Construction Safety and Health (10 or 30 hour) certification
• BICSI Installer 1/2 or Technician

Knowledge, Skills & Abilities

• Demonstrated ability to properly use basic hand tools, power tools, and testing tools for the installation and testing of voice and network equipment to include but not limited to:
  • Firewalls, routers, switches
  • Wireless LAN controllers
  • On-premises voice/key systems
  • Physical security controllers and door strikes
  • Video security cameras, DVRs, and NVRs
  • VoIP handsets
• Knowledge and experience with the utilization of time tracking software
• Intermediate MS Office computer skills, including Word, Excel and Outlook
• Ability to give and receive clear direction from multiple sources.
• Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.
• Ability to establish and retain customer confidence.

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work on remote job sites in various stages of construction.
• Required to use hands and arms to finger, type, handle, feel or reach, pull and squeeze.
• Sitting and driving may be required for up to 100% of the workday.
• Frequently required to stand, walk, climb, balance, stoop, kneel, crouch, and perform work overhead.
• Required to use a 6, 8, 10 and 12ft ladder and Scissor/Boom lifts.
• Vision requirements include the ability to adjust focus and view a computer screen, also to focus on components in their original casings to detect problems and troubleshoot issues.
• The employee is required to hear, and talk in a clear, audible voice.
• Travel by car and plane 100% of the time
• Requiredto carry the required tools and materials from vehicle to work and to lift up to 80 lbs.
• May be exposed to wet and/or humid conditions, extreme cold, extreme heat, moving mechanical parts, high, precarious places; fumes or airborne particles; and outside weather conditions.
• All Personal Protective Equipment is supplied by the Company where required.

EXPECTED HOURS OF WORK

Monday – Friday 8am – 5pm. May vary due to project assignment.

TRAVEL

Overnight travel could be to 80% depending upon project requirements.

QUALIFICATIONS

to perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination layoff, recall, transfer, leaves of absence, compensation and training.

New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range

$35 - $40 USD

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