Logistics Center Technician

New Era Technology; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full Benefits

28 PTO Days including company holidays

Job summary

New Era Technology is seeking a Logistics Center Technician to configure hardware, write technical documents, and support inventory control in a fast-paced warehouse environment. You will work with workstations, tablets, POS systems, routers, switches, APs, printers, and scanners, ensuring accurate configuration and documentation.

Ideal candidates have 1-year of technical schooling or 3 years hardware/software experience, strong English communication, and the ability to collaborate with PMs/PCs

Qualifications

• 1-year technical schooling or 3 years hardware/software experience.
• Proficient written and verbal English communication.
• Able to write, interpret and update technical documents.
• Ability to work with customers and internal teams.

Responsibilities

• Configure hardware (workstations, tablets, POS systems, routers, switches, APs, printers, scanners) per customer specs.
• Create and update configuration documents with visual elements.
• Coordinate with PMs/PCs on materials and project staging needs.
• Troubleshoot and repair equipment for deployment at customer sites.
• Record inventory transactions and support cycle counts to 99% accuracy.

Skills

Hardware knowledge

Networking basics

Technical writing

English communication

Education

Technical training

Tools

Smartsheet

Microsoft Office

Windows OS

Cisco Meraki

Printers and scanners

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

New Era Technology offers:

• Full Benefits
• 28 PTO Days including company holidays

SUMMARY:

The Logistics Center Technician performs a wide variety of tasks including configuring, staging and testing of customer owned inventory being deployed. This requires one to quickly adapt in an ever changing technically diverse environment. High volumes of technical configurations are performed daily. Development of configuration processes and technical writing are critical components of the Logistics Center Technicians success.

PRIMARY DUTIES:

• Configure hardware such as workstations, tablets, POS systems, routers, switches, access points, printers, scanners and any other piece of hardware as required by customers and internal departments
• Write, interpret and update technical documents with verbal and visual elements to ensure consistent configuration of customer equipment
• Interact with customers and internal departments to understand their configuration requirements while fully utilizing and communicating the staging center’s capabilities
• Coordinate with Project Manager’s (PM) & Project Coordinator’s (PC) on what materials need to be staged, configured for various projects
• Configure components following customer and equipment specifications while maintaining a fluid workflow resulting in accurate work completed quickly
• Troubleshoot and repair computer equipment so it can be deployed at customer’s location
• Research and analyze technical developments as they apply to Comm-Works core business.
• Understand and assist with all warehouse functions as needed
• Record inventory transactions such as receiving, shipping, and location transfers allowing for accurate and timely receiving, shipping, and inventory reports
• Assist with inventory control, cycle counts and physical inventory to retain 99% accuracy
• Establish and retain customer confidence
• Keep work area clean and organized
• Other duties and responsibilities as assigned

EXPERIENCE:

• 1-year technical schooling or 3 years of hardware and software technical experience
• Ability to work unsupervised requires critical decision-making skills
• Proactive technical and procedural trouble shooting skills. Understand how changing conditions affect the costs and benefits of various options. Strong ability to define the methods and conclusions of such trouble shooting activities. Identify ways to measure and improve system performance.
• Proficient written and verbal English communication skills. Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner. Utilize technical writing skills and standard tools such as Microsoft Office to illustrate and verbalize articulate communications.
• Ability to build collaborative relationships, understand and educate internal and external customers. Demonstrates the proper behavior, communication and interaction to meet internal and external customer needs and concerns. Respond to customer inquiries completely and promptly.
• Knowledge of: Networking, Cisco, Meraki, Fortinet, (switches, routers, AP’s) Windows OS (10,11) Apple, Computer Hardware and Peripherals), Smartsheet, Word, Excel, Outlook and the Internet, aptitude to learn any platform on the fly.

LANGUAGE SKILLS:

Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English. Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.

PHYSICAL DEMANDS:

• Required to use hands and arms to type, pull, handle, feel, reach and/or squeeze
• Regularly required to stand, walk, climb, balance, stoop, kneel, or crouch; and perform work overhead
• Required to use a keyboard and a mouse for long periods
• Vision requirements include the ability to adjust focus and viewing a computer screen for the majority of the workday
• Ability to lift up to 50 pounds without assistance. The employee is occasionally required to lift up to 75 pounds
• Ability to handle multiple tasks simultaneously

WORK ENVIRONMENT:

• Work in a warehouse environment

EXPECTED HOURS OF WORK:

Full Time: Monday – Friday 8am – 5pm, plus overtime as needed.

TRAVEL:

None

ADA Statement

An individual must be able to perform the essential functions of the position, with or without reasonable accommodation. The requirements outlined in this job description are representative of the knowledge, skills, abilities, and other qualifications necessary to successfully perform the essential functions of the position. Reasonable accommodations will be provided to qualified individuals with disabilitiesin accordance withapplicable law.

This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or requirements of the position. Duties and responsibilities may be modified, added, or reassigned based on business needs.

EEO/AA Statement

New Era Technology is an Equal Opportunity Employer and is committed toprovidingequal employment opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, compensation, benefits, training, transfer, leaves of absence, discipline, termination, layoff, recall, and other terms and conditions of employment.

New Era Technology, LLC., and its subsidiaries(“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions(“Solutions”).

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