IT Network Hardware Asset & Logistics Analyst

neweratech; Auburn Hills (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K match

7 company holidays + generous PTO

Job summary

New Era Technology is seeking an IT Network Hardware Asset and Logistics Analyst to manage lifecycle tracking, licensing, and deployment logistics for core network hardware across 120+ global sites. You will ensure accurate inventories and on-time shipments while maintaining OEM maintenance contracts.

The role requires attention to detail, experience with CMDB/ITAM tools, and collaboration with IT and procurement teams.

Qualifications

• 2–4 years in IT asset management, logistics, or network operations.
• Understand enterprise hardware support structures and licensing.

Responsibilities

• Track, renew, and audit hardware maintenance contracts and SLA alignment.
• Verify licenses for network hardware before and after deployment.
• Coordinate shipment of core networking gear and maintain site alignment.
• Open RMAs and coordinate replacements under maintenance contracts.
• Maintain CMDB records and lifecycle data with accuracy.
• Log maintenance schedules and firmware/hardware patch dependencies.
• Coordinate decommissioning and secure disposition with ITAD vendors.
• Prepare regular reports on contract coverage and inventory.

Skills

Asset management

Logistics coordination

Contract & license awareness

CMDB/ITAM tooling

Hardware familiarity

Tools

ServiceNow

Flexera

Cisco CCW

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together

IT Network Hardware Asset and Logistics Analyst position with New Era Technology offers you the following:

Full Benefits

• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

The IT Network Hardware Asset and Logistics Analyst supports the lifecycle tracking, inventory accuracy, maintenance coverage, and deployment logistics for core networking and infrastructure hardware across 120+ global sites. The IT Network Hardware Asset and Logistics Analyst role helps ensure that critical components (switches, routers, access points, firewalls) are shipped on schedule, accurately licensed at the hardware layer, and covered by active OEM maintenance contracts. The ideal candidate combines attention to detail with a working knowledge of network hardware and logistics to help reduce operational downtime and compliance risk.

*** This position requires residence in the United States and legal authorization to work in the U.S. Please note that under our immigration sponsorship policy, if sponsorship needs are not disclosed during the application process, the company will not provide immigration sponsorship during employment now or in the future.

Primary Duties

• Maintenance & Support Tracking: Track, renew, and audit hardware maintenance contracts (e.g., Cisco SmartNet, Juniper Care) in partnership with the IT Manager and procurement. Monitor coverage across sites, confirm it matches each facility's required Service Level Agreement (SLA), and escal…
• Hardware Licensing Compliance: Track embedded hardware licensing (e.g., perpetual, subscription-based, or capacity-based network licenses). Verify that network gear has the required licenses before, during, and after deployment to field sites, and escal…
• Deployment Logistics Coordination: Coordinate the shipment of critical, heavy, and sensitive network infrastructure. Work with network engineering, vendors, and freight partners to align arrivals with deployment schedules and site maintenance windows.
• RMA & Spares Support: Open and track Return Merchandise Authorization (RMA) cases with OEMs and coordinate replacement shipments under active maintenance contracts during site network outages. Maintain spares inventory records and support replenishment of regional spares pools.
• CMDB & Lifecycle Records: Maintain accurate CMDB records. Map hardware serial numbers to license keys, support contracts, physical locations, and expiration dates, and run regular data-quality checks.
• Preventative Maintenance Tracking: Work with network engineering teams to log prescribed maintenance schedules, hardware refreshes, and firmware/hardware patch dependencies required by the OEM to maintain support validity.
• Reverse Logistics & Secure Decommissioning: Coordinate the recovery of decommissioned network gear. Support license detachment and reuse, confirm factory resets, and schedule pickups with certified IT Asset Disposition (ITAD) vendors while maintaining chain-of-custody records.
• Reporting: Prepare regular reports on contract coverage, upcoming renewals, inventory status, and open RMAs for the IT Manager and stakeholders.

Experience

• Asset Management & Logistics: 2-4 years of experience in IT asset management, logistics, or network operations support, including exposure to hardware maintenance contracts and OEM support portals.
• Contract & License Awareness: Working understanding of enterprise hardware support structures (e.g., 8x5xNBD vs. 24x7x4hr response times) and hardware-bound software licensing.
• Technical & System Proficiencies: Familiarity with enterprise CMDB/ITAM tools (e.g., ServiceNow, Flexera). Experience with OEM vendor portals (e.g., Cisco Commerce Workspace / CCW) is preferred.
• Hardware Vocabulary: Working knowledge of physical network components (form factors, chassis modules, power supplies) sufficient to communicate inventory and maintenance needs with engineers and vendors.
• Logistics Exposure (Preferred): Experience coordinating tech freight, working with freight forwarders, or support