IT Logistics and Operations Manager

Astreya; San Francisco (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

Astreya seeks an IT Logistics Operations Manager to build and oversee global IT logistics operations for a leading technology client, spanning NORAM, EMEA, APAC, and LATAM. You will own end-to-end logistics, IT asset operations, and a global vending program, with a hands-on leadership approach to ensure consistent SLAs across regions.

This role drives process improvements, partners with regional teams, and reports on SLA/KPIs.

Qualifications

• 7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams.
• Experience managing multi-site or multi-region operations.
• Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes.
• Hands-on experience with ITAM or inventory systems and asset lifecycle management.
• Track record of delivering against SLAs/KPIs in a managed services or client-facing environment.
• Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis).
• Excellent stakeholder communication and escalation management.

Responsibilities

• Oversee global logistics operations across regions: NORAM, EMEA, APAC, LATAM.
• Own vending machine and smart locker programs end to end: catalog, stock planning, replenishment forecasting.
• Manage IT asset movements and inventory records, cycle counts, and disposition.
• Plan and execute new-site launches, office moves, and hardware rollouts.
• Lead regional leads and logistics technicians, with SLA/KPI reporting and root-cause analyses.

Skills

IT logistics

Supply chain

Warehouse operations

IT asset operations

Team leadership

SLA/KPI reporting

Data analysis

Tools

Jira

ServiceNow

Job description

Astreya is seeking an IT Logistics Operations Manager to build, expand, and oversee global IT logistics operations for a leading technology client. You will own the end-to-end logistics service across NORAM, EMEA, APAC, and LATAM, including inbound and outbound logistics, IT asset operations, and a global IT peripheral vending program. This is a hands‑on leadership role for someone who can bring consistency to multi‑region operations, meet SLAs, and keep improving how the service runs as it scales.

Key Responsibilities

Global Logistics Operations

• Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions
• Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams
• Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows
• Maintain chain of custody and audit readiness across all asset movements

IT Peripheral Vending Program

• Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting
• Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations
• Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serve
• Support vending deployments, relocations, and decommissions for new or changing sites

Asset & Inventory Management

• Ensure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition
• Oversee cycle‑count programs, variance investigation, reconciliation, and obsolete-stock management

Program Expansion & Projects

• Plan and execute new‑site launches, office moves, high‑volume onboarding, events, and hardware rollouts
• Scale capacity for surge and growth without fragmenting the service model

People & Performance Leadership

• Lead, coach, and allocate work across regional leads and logistics technicians
• Own SLA/KPI reporting, root‑cause analysis, and performance reviews with client stakeholders
• Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities

Qualifications

Required

• 7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams
• Experience managing multi‑site or multi‑region operations
• Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes
• Hands‑on experience with ITAM or inventory systems and asset lifecycle management
• Track record of delivering against SLAs/KPIs in a managed services or client‑facing environment
• Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis)
• Excellent stakeholder communication and escalation management

Preferred

• Experience running IT peripheral vending machines or smart locker programs
• Background in managed services for enterprise technology clients
• Experience with Jira, ServiceNow or similar ITSM/ITAM platforms
• Experience with site launches, hardware refreshes, and large‑scale rollouts
• Lean, Six Sigma, or other process improvement background