IT Monitoring Analyst (Tech Support)

Collabera; New Baltimore (IN); Hybrid; USD 50,971 - 53,726; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

A leading financial services firm is seeking an IT Monitoring Analyst to monitor system alerts and provide support. Candidates should have 2-4 years' experience in IT monitoring and familiarity with tools like Grafana and BigPanda. This contract position offers an hourly rate of $37-$39 and benefits including medical and dental insurance, retirement plans, and paid time off.

Qualifications

• 2-4 years' experience in a technical support, IT monitoring or system operations role demonstrating observability principles.
• Fundamental understanding of IT infrastructure, including servers, databases, and cloud services.

Responsibilities

• Monitor and respond to system alerts from various platforms.
• Identify and resolve technical issues related to system performance.
• Ensure accurate documentation of incidents and resolutions.
• Provide first-level support for clients and end-users.

Skills

Experience with BigPanda

Experience with Grafana

Technical support

IT monitoring

ServiceNow

Jira

Confluence

Networking concepts

Tools

Monitoring tools

Ticketing systems

Job description

Overview

Greetings! One of our financial clients in Evansville is looking for an IT Monitoring Analyst who has experience using Grafana or BigPanda. If you're interested and located within 30 miles of Evansville, IN, please apply!

Please note: This is NOT a Business Analyst/Data Analyst position.

Position: IT Monitoring Analyst (Tech Support)
Industry: Finance
Type: 6 months contract to hire
Location: Evansville, IN (Hybrid)

Responsibilities

• Monitor and respond to system alerts and notifications from various platforms, including cloud environments, network, applications, servers, and databases.
• Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.
• Escalate complex or unresolved issues to the appropriate technical team or senior analyst.
• Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.
• Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.
• Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.
• Collaborate with cross-functional teams to improve incident response times and overall operational efficiency.

Must Haves:

• Experience working with BigPanda or Grafana.
• 2-4 years' experience in a technical support, IT monitoring or system operations role demonstrating observability principles and best practices.
• ServiceNow, Jira, Confluence (or other documentation platforms).
• Experience with monitoring tools and systems used to track and report system health/performance.
• Fundamental understanding of networking concepts (TCP/IP, DNS, HTTP, etc.) and IT infrastructure (servers/databases/cloud services).

Salary and Compensation: The hourly rate for this position is between $37 - $39 per hour. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, paid vacation time, paid parental leave, paid holidays annually (as applicable).

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology