Monitoring Analyst

Collabera

Evansville (IN)

On-site

USD 46,838 - 48,216

Part time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

401(k) retirement plan

Paid vacation time

Paid parental leave

Job summary

A technology consulting firm is seeking a Monitoring Analyst in Evansville, IN. The role involves responding to system alerts, diagnosing technical issues, and collaborating with teams. Required qualifications include technical support experience and familiarity with Azure or AWS. The position offers competitive hourly pay and numerous benefits including medical and dental insurance.

Qualifications

2-3 years' experience in a technical support or IT monitoring role.
Understanding of cloud environments, specifically Azure and AWS.
Familiarity with documentation platforms like ServiceNow or Jira.

Responsibilities

Monitor system alerts and respond to notifications.
Diagnose and resolve basic technical issues.
Ensure documentation of incidents and resolutions.

Skills

Technical support experience

ServiceNow

Networking concepts (TCP/IP, DNS, HTTP)

IT monitoring tools

Azure monitoring tasks

Cloud infrastructure knowledge

Education

IT Certifications - CompTIA A+, Network+, or AWS Certified Cloud Practitioner

Tools

Jira

Confluence

Job description

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This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$34.00/hr - $35.00/hr

Title - Monitoring Analyst

Type- Contract

Pay Range - $34-35/hr

DayToDay Responsbilities:

Monitor and respond to system alerts and notifications from various platforms, including cloud environments (Azure, AWS), network, applications, servers, and databases.
Identify, diagnose, and resolve basic technical issues related to system performance, connectivity, and cloud resources.
Escalate complex or unresolved issues to the appropriate technical team or senior analyst.
Ensure accurate documentation of incidents, including steps taken, resolutions, and any follow-up actions required.
Perform routine checks and reports on system health and performance, focusing on both on-premises and cloud-based systems.
Provide first-level support for clients and end-users, troubleshooting issues through phone, email, or ticketing systems.
Collaborate with cross-functional teams to improve incident response times and overall operational efficiency

Must Haves:

2-3 years' experience in a technical support, IT monitoring or system operations role demonstrating observability principles and best practices
Specific experience in ServiceNow, Jira, Confluence (or other documentation platforms)
Experience with monitoring tools and systems used to track and report system health / performance
Fundamental understanding of networking concepts (TCP /IP, DNS, HTTP etc.)and IT infrastructure (servers / databases / cloud services (AZURE & AWS)
Familiarity with monitoring tasks and tools in relation to Azure or AWS
Tasks: resource validation / virtual machines / storage and services within these platforms
IT Certifications - CompTIA A+, Network+, or AWS Certified Cloud Practitioner, MS Certified: Azure Fundamentals, or similar certifications are a plus

The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - These all are subject to applicable eligibility).

Seniority level