IT MFG System Specialist 1

LG; Washington Court House (OH); Sur place; USD 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

On-Site cafeteria

On-Site recreational area

On-Site wellness area

Relocation assistance (if eligible)

401K plan with company match

Paid time off

Résumé du poste

LGES-Honda Joint Venture in Jeffersonville, Ohio, is seeking an experienced IT Manufacturing Systems Specialist to support MES software for our manufacturing lines. You will learn L-H Battery applications and provide high-quality service to global customers.

The role requires basic SQL, Microsoft OS knowledge, and strong communication; you will collaborate with Production, Quality, and Engineering during software releases and may work extended hours to meet deadlines.

Qualifications

• Bachelor's degree in IT or related field preferred.
• Basic SQL querying experience.
• 0-3+ years in customer service/support roles.
• Experience in Manufacturing.
• SAP ERP/SCM knowledge is a plus.

Responsabilités

• Serve as first point of contact for customers via phone and email.
• Create and manage tickets in our ticketing system per SLA.
• Troubleshoot issues within Microsoft OS and L-H Battery products.
• Collaborate with Production, Quality, and Engineering during software releases.
• Document progress and communicate findings clearly.

Connaissances

Customer service

Troubleshooting

SQL

Microsoft OS

Communication

Bilingual English/Korean

Formation

Bachelor's degree in Information Technology

Outils

SAP ERP

Description du poste

The LGES – HONDA Joint Venture, located in Jeffersonville, Ohio, is bringing the power! A transformation is happening within the auto industry, and we are leading the way. We develop and manufacture large lithium-ion polymer batteries and packs of the highest quality for electric vehicle (EV) and energy storage applications.

Established in 2023, The LGES – HONDA Joint Venture is passionate about developing and maintaining a culture where our associates and customers understand their value and worth. We are making a positive impact and we want you to be a part of it!

www.lgeshonda.com

Summary:

L-H Battery is actively seeking an experienced, talented and self-motivated IT Manufacturing Systems Specialist to support our line of Manufacturing Execution Software (MES). Our Software Systems Specialist is a courteous business professional who is interested in maintaining a high standard of service to our customers worldwide.The IT Manufacturing Systems Specialist will receive extensive training in all L-H Battery applications supported. The position performs duties that require discretion and the ability to exercise sound judgement in their daily role

Responsibilities:

• Develop a working knowledge of the L-H Battery systems products and apply learned skill sets while supporting L-H Battery customers
• Serve as the first point of contact for customers, handling support requests and system related questions over the phone and by email
• Create and manage tickets in our ticketing system and reply within the guidelines of the L-H Battery service level agreement (SLA)
• Troubleshoot complex issues within Microsoft Operating Systems and the L-H Battery products while maintaining detailed documentation of the progress through completion
• Demonstrate strong customer relationship skills. Must have ability to work with all levels of technicalexpertise
• Detect issues, make reports, inform team members and appropriate parties so that corrective actions can be taken
• Work closely and collaborate with the Production teams, Quality team and the Engineering team during software release cycles

Education/Experience:

• Bachelor’s Degree Information Technology or in related field is preferred
• Basic SQL database and SQL querying experience
• 0-3+ years in previous customer service/support (Desktop Support, Help Desk Support, Customer support)
• SAP ERP Base SCM/Manufacturing/Purchasing/Logistic related IT operation experience is a plus
• Experience in Manufacturing

Knowledge/Skills:

• Microsoft OS knowledge
• Basic Network and IT understanding
• Excellent problem solving/troubleshooting skills
• Ability to quickly learn and comprehend ever-changing technology
• Ability to occasionally work extended hours to meet project deadlines
• Excellent verbal and written communication skills
• Flexibility with scheduling to cover support for all North American regions
• Experience performing process innovation
• Self-Directed and ability to work in a diverse workforce
• Participate in remote meetings with LG Energy solution Teams as needed
• Bilingual skills, writing and speaking, in English and Korean is a plus

Additional requirements:

• Comply with company Personal Protective Equipment (PPE) requirements
• Able to work in both office and manufacturing environments
• Prompt and regular attendance within our onsite operations
• Flexibility to work adjusted shifts as necessary

Are you ready to join us in our journey toward a better world? Start your future with us, where we are building tomorrow, together. Welcome to The LGES - HONDA Joint Venture!

What differentiates The LGES - HONDA Joint Venture and makes us an employer of choice?

Total Rewards:

• Competitive base salary
• Paid time off, including vacation & paid holidays
• Ability to earn compensatory time off
• Industry leading benefit plans (Medical, Dental, Vision, Rx)
• Shift premium (when assigned)
• 401K plan with company match
• Relocation assistance (if eligible)

Career Growth:

• Advancement opportunities
• Education reimbursement for continued learning
• Training and development programs

Additional Offerings:

• On-Site cafeteria
• On-Site recreational area
• On-Site wellness area
• Clean, climate-controlled environment

LGES-Honda Joint Venture, L-H Battery Company, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.