IT Manager Technical Support and Network Management

Northwest Partners LLC; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Northwest Partners LLC is seeking an experienced IT Manager to oversee technical support and network management across enterprise environments in Jacksonville, FL. The role includes designing network architectures, deploying and securing IT infrastructure, and implementing backup, disaster recovery, and maintenance programs.

You will provide Tier 1–3 support, manage email systems, firewalls, and virtualization, and ensure stability, security, and availability.

Qualifications

• Experience providing tier 1–3 enterprise IT support.
• Strong knowledge of network design, architecture, and administration.
• Experience with routers, switches, servers, and virtualization platforms.
• Familiarity with cybersecurity infrastructure and data center operations.
• Experience building backup, recovery, and business continuity plans.

Responsibilities

• Provide level 1–3 technical support for users, systems, and IT infrastructure.
• Design and maintain network topologies and architectures with IT leadership.
• Plan and support IT infrastructure across LAN, WAN, wireless, and cellular networks.
• Manage email, virtual servers, firewalls, load balancers, and security tools.
• Support data center infrastructure, including power, cabling, and telephony.
• Develop and maintain backup, recovery, and DR plans.
• Establish patching standards and preventive maintenance governance.
• Handle IT tickets and service requests to ensure reliable service.

Skills

Tier 1-3 support

Network design

LAN/WAN/Wi-Fi

Routers and switches

Servers and virtualization

Cybersecurity infrastructure

Data center operations

Backup and disaster recovery

Patch management

Troubleshooting/documentation

Tools

VMware

Hyper-V

Email systems management

Job description

Northwest Partners is supporting a major initiative with a top tier organization in the medical device technology space and is looking for an experienced IT manager for technical support and network management to contribute to the success of this work. This role is responsible for managing technical support services, designing and maintaining network infrastructure, and implementing IT security, business continuity, and preventive maintenance programs across enterprise environments.

What YOU will do

Provide level 1, level 2, and level 3 technical support for users, systems, and IT infrastructure.

• Design and maintain network topologies and architectures in collaboration with IT leadership.
• Plan, acquire, deploy, secure, and support IT infrastructure, including local and wide area networks, wireless networks, cellular connectivity, routers, switches, and servers.
• Manage email systems, virtual server infrastructure, firewalls, load balancers, web application firewalls, antivirus systems, and related security technologies.
• Support data center infrastructure, including network distribution facilities, power protection systems, fire suppression, environmental controls, cabling, cabinets, and telephony.
• Develop and maintain backup, recovery, and disaster recovery plans and systems.
• Establish hardware and firmware patching standards and preventive maintenance governance programs.
• Manage IT support tickets, service requests, and infrastructure issues to maintain reliable service delivery.
• Ensure IT infrastructure remains stable, secure, and available across enterprise environments.

What YOU will bring us

• Experience providing tier 1 through tier 3 technical support in an enterprise environment.
• Knowledge of network design, architecture, and administration, including LAN, WAN, Wi-Fi, and cellular networks.
• Experience managing routers, switches, servers, virtualization platforms, and email systems.
• Familiarity with cybersecurity infrastructure, including firewalls, load balancers, web application firewalls, and antivirus solutions.
• Knowledge of data center operations, power protection, environmental controls, cabling, and telephony infrastructure.
• Experience developing and maintaining backup, recovery, disaster recovery, and business continuity solutions.
• Understanding of hardware and firmware patching, preventive maintenance, and infrastructure governance.
• Strong organizational, troubleshooting, documentation, and technical problem-solving skills.

Disclaimer: All candidates will be asked to briefly show a government-issued ID on video during the first interview. This step protects the integrity of the hiring process, given the rise in applicant impersonation and employment fraud.

Benefits Include:

Comprehensive benefits available to full time employees

About Northwest Partners

Northwest Partners is an equal opportunity employer. At Northwest Partners we are dedicated to moving at the speed of innovation. We work with clients across the globe to provide exceptional knowledge, talent, and resources. As a trusted partner, we merge the client's vision with our expertise to deliver powerful results. Northwest Partners is known for building and managing elite teams in technology across diverse industries. Our mission is to empower every talent and every client to achieve more.