IT Manager - Policy Servicing IT

Progressive; Chicago (IL); Remote; USD 148,000 - 170,000; Full time

Benefits offered by this job

401(k) with match up to 6%

Medical, dental & vision insurance

Wellness programs

HSA/FSA and life insurance

Paid time off including volunteer time

Sick leave and disability

Parental & family leave

Military leave & pay

Employee Resource Groups

Career development & tuition support

Job summary

Progressive is seeking an IT Manager for Policy Servicing IT. You will lead a team of 5–8 technologists, setting the vision and driving high-performance culture to deliver value, quality, reliability, and operational excellence.

This is a remote role with occasional travel to an office for meetings or training, reporting to the Policy Servicing IT leadership and partnering with stakeholders to achieve strategic goals.

Qualifications

• Minimum 4 years of experience managing professionals, technologies, architecture, or project delivery.
• Bachelor's degree or higher in Information Technology or related field with at least 1 year of management experience.

Responsibilities

• Lead IT management and set the technical vision for Policy Servicing IT.
• Partner with business and technology stakeholders to deliver outcomes and improve the platform.
• Foster vendor relationships and guide teams through change and continuous improvement.

Skills

People management

Leadership

Vendor management

Agile

Continuous improvement

Learning aptitude

Lean leadership

Education

Bachelor's degree in IT or related field

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an IT manager within Policy Servicing IT, you'll manage a team of approximately 5-8 technology professionals, setting the technical vision and fostering a high-performing culture that advances our platform and delivers meaningful business value. You'll be accountable for the successful delivery of both discretionary and non-discretionary initiatives, ensuring solutions consistently meet customer needs while maintaining a strong focus on quality, reliability, and operational excellence.

In this role, you'll partner closely with business and technology stakeholders to drive successful outcomes and deliver strategic results. You'll also provide leadership for a long-standing vendor partnership that is integral to the platform’s success, ensuring strong collaboration, accountability, and continuous improvement. Balancing both technical and people leadership, you'll guide teams through change, influence key decisions, and cultivate diverse talent. You'll play a critical role in fostering a culture of innovation, ownership, continuous learning, and continuous improvement, empowering your team to deliver exceptional results for our customers and the business.

This is a remote position with occasional travel to an office for special meetings and/or training.

Minimum qualifications

• Minimum 4 years of work experience managing professionals, technologies, architecture, or project delivery.
• {OR} Bachelor's degree or higher in an Information Technology or Business discipline or related field of study (e.g., Computer Science, Business Management) and a minimum of 1 year of work experience managing professionals, technologies, architecture, or project delivery.

Preferred skills

• Strong vendor relationship experience partnering together to support systems and deliver results
• Experience with leading Agile teams and delivering complex, enterprise-level solutionsDemonstrated ability to lead through change and drive continuous improvement
• Demonstrated a strong learning aptitude
• Strong lean leadership skills

Compensation

• $148,320 - $170,000/year
• Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.